By Dan Rasmus, Microsoft

Shifts in demographics, differing expectations of generations, globalization, the demand for transparency, and the freedom of choice about where and when to work will force businesses over the next decade to reconsider how they manage their knowledge and talent. The discipline of knowledge management, after some years in eclipse, has returned as a priority for organizations facing the challenges of rapid workforce transition. With baby boom workers poised to retire and younger workers with different skills and perspectives toward work ready to step in, organizations need new ways to protect, share, and grow their institutional knowledge or risk losing it. New software can lower the traditional barriers toward knowledge sharing by making it easier, less time?consuming, and less formal by providing rich tools for information management and collaboration. However, organizations can only realize their knowledge and talent goals through a combination of changes to practices, culture, and technology. This white paper surveys the challenges and possible solutions in light of the current situation and the themes that will drive changes in knowledge management over the next 8?10 years.

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Knowledge and Talent in a People Ready Business