Extract from article by Antoinette Siu
AI is nothing new. As CMSWire contributor Tom Petrocelli recently explained, “real research into what we call AI, especially natural language processing (NLP), visual and audio pattern matching, machine learning and processing text for context and meaning, has been underway for over 40 years.”
But trends like social media, big data and the Internet of Things have collectively fueled interest in AI, which “now has a serious purpose — driving complexity for the end user out of computer systems and data,” Petrocelli noted.
By 2018, Gartner predicts machines will author 20 percent of all business content, and by the end of 2018, customer digital assistants will be able to recognize us by face and voice across different channels.