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You are viewing ARCHIVED CONTENT released online between 1 April 2010 and 24 August 2018 or content that has been selectively archived and is no longer active. Content in this archive is NOT UPDATED, and links may not function.Extract from article by Mark A. Cohen
Technology, of course, is a means to an end in streamlining legal delivery; it is not an end unto itself. To be effective, technology must not only achieve ends that produce benefits to user and ultimate consumer, but it must also be user-friendly. That requires an understanding of practice issues (what’s important); business of law (operations designed to deliver services optimally); technology (how best to build it); and users (how to make tech user-friendly to provider/consumer and compatibility with existing tools). Translation: tech solutions require an interdisciplinary effort that involves all key stakeholders in legal delivery, not just techies.
Technological applications—in contract management, e-discovery, and other high-volume areas– are standardizing, automating, and ‘productizing’ what were once labor-intensive tasks performed by lawyers at law firms. Institutional money is betting that legal services—like so many other industries—will be transformed by tech-enabled, process driven, client centric providers. This process is well underway. Consider the recent ALM Intelligence Report that revealed 73% of ‘legal’ work is now performed in-house and an additional 2% by service providers. That means law firms have only a 25% market share. Contrast this with 20 years ago when law firms were the dominant provider of legal services and handled matters start-to-finish.
Read the complete article at Global Legal Tech Is Transforming Service Delivery
Additional Reading:
- A Concise Framework for Discovery Automation
- An Abridged Look at the Business of eDiscovery: A Short List of eDiscovery Investors