Editor’s Note: Mark A. Cohen is a Distinguished Fellow at Northwestern University Pritzker School of Law; Chairman Board of Advisors and Chief Strategy Officer, Elevate; Advisor to Hotshot, and speaker who writes about changes in the global legal marketplace. Provided in this short extract from his article, Technology: Law’s Collaborate Catalyst, he shares salient comments on the human element of technology.
Extract from article by Mark A. Cohen in Forbes
Technology is often seen as disconnecting people from one another– promoting detachment, isolation, and fostering a faux intimacy by creating virtual ‘relationships.’ But technology is also a cohesive force—especially in the legal industry. It has spawned innovation in a precedent-bound culture, replaced parochialism with globalism, transformed a zero-sum ethos into one where ‘everyone wins’ solutions are sought, and imbued the industry with a new energy, focus, and resolve to address its wicked problems and to improve legal delivery. At the same time, the pervasive use of technology in law is a clarion call to hone emotional intelligence–‘people skills.’ Becoming a ‘trusted advisor’ is about building client trust and confidence with demonstrated expertise, judgment, outstanding service, and compassion. These characteristics separate humans from machines, and both are required to solve law’s wicked problems and to improve legal delivery for all.
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