Communications 101

By answering eight key communication questions, this insightful presentation provides communications considerations that can make a difference for those seeking to effectively close “the last three feet” with their audience.

Communications 101

In describing today’s accelerating changes, the media fire blips of unrelated information at us. Experts bury us under mountains of narrowly specialized monographs. Popular forecasters present lists of unrelated trends, without any model to show us their interconnections or the forces likely to reverse them. As a result, change itself comes to be seen as anarchic, even lunatic.   Alvin Toffler

By answering eight key communication questions, this insightful presentation provides communications considerations that can make a difference for those seeking to effectively close “the last three feet” with their audience.

Key questions addressed in this presentation include:

  • How does one change/maintain behavior?
  • How many contacts are typically required to “close a deal”?
  • How do clients best receive information?
  • How do clients best retain information?
  • How important is providing “proof points”?
  • How do our minds work?
  • How does order of entry effect market share?
  • Where are clients on the innovation adoption curve?

This original version of the Communications 101 presentation (provided above) has had over 29,800 views since originally posted in March of 2007. Updated versions also appear on SlideShare and https://complexdiscovery.com and have resulted in almost 2,500 additional views of this short but always relevant presentation.

A Matter of Pricing? A Running Update of Semi-Annual eDiscovery Pricing Survey Responses

First administered in December of 2018 and conducted four times during the last two years with 334 individual responses, the semi-annual eDiscovery Pricing Survey highlights pricing on selected collection, processing, and review tasks. The aggregate results of all surveys as shared in the provided comparative charts may be helpful for understanding pricing and its impact on purchasing behavior on selected services over time.



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