Extract from interview with Craig Ball by Doug Austin
Another trend that I’ve observed is an increased focus on eDiscovery automation and considerable growth of, and investment in, eDiscovery automation providers. What are your thoughts about that trend?
The term “automation” has gotten some play lately. I’m trying to figure out what each usage means because it’s still in the buzzword phase as marketers deploy the term in the never-ending struggle to differentiate their products. Automated workflows are key to Cloud SaaS offerings. Hosted systems must be capable of programmatic routines to ingest and process data, effecting ready hand-off of data across processing and review.
Assuming “automation” means we can put something into the hopper and it will emerge ready for review or production in forms we were expecting, then automation is a necessary precursor to growth and cost effectiveness in hosted products. That’s positive for consumers if it means price reductions and commoditization of features of electronic discovery. It may not be so great for the vendor community unless they can scale up the volume.