Ongoing Impact: Six Issues That Affect eDiscovery Business Performance

In the Spring of 2017, over 40% of eDiscovery Business Confidence Survey respondents viewed the lack of resources (budgetary constraints and lack of personnel) as potentially having the greatest business impact on their business in the next six months.

Six Issues That Affect eDiscovery Business Performance

Initiated in January of 2016, the eDiscovery Business Confidence Survey is a non-scientific quarterly survey designed to provide insight into the business confidence level of individuals working in the eDiscovery ecosystem. The survey consists of nine multiple choice questions focused on factors related to the creation, delivery, and consumption of eDiscovery products and services. The survey is open to legal, business, and information technology professionals operating in the eDiscovery ecosystem and individuals are invited to participate via the ComplexDiscovery blog, via social media, and via direct email invitations. To date, the survey has been administered six times since January 2016 with 641 individuals responses. The latest survey was administered in the Spring of 2017.

One of the questions in the survey asks participants to select from a listing of six issues the issue they view as potentially having the most impact on their eDiscovery business during the next six month. The issues presented include:

  • Budgetary Constraints
  • Data Security
  • Inadequate Technology
  • Increasing Types of Data
  • Increasing Volumes of Data
  • Lack of Personnel

While not all inclusive, the listing of issues provides a realistic overview of potential areas that appear to have a direct and ongoing impact on the business of eDiscovery.

Based on the aggregate results of past surveys, the following findings and charted overviews of responses to the question of issues impacting business may be helpful in understanding the collective mindset of many industry experts regarding these issues and their impact over time on the business of eDiscovery.

Seven Key Findings

  • In the Spring of 2017, over 40% of respondents viewed resources (budgetary constraints and lack of personnel) as potentially having the greatest business impact on their business in the next six months.  (Chart 1)
  • Budgetary constraints appear to have less of an impact now on business than at any time since the initiation of the eDiscovery Business Confidence surveys. (Chart 2)
  • The percentage of respondents viewing the impact of data security as a top business issue has more than doubled since the Summer of 2016. (Chart 3)
  • In the Spring of 2017, the impact of inadequate technology on eDiscovery business performance appears to be the least concerning issue amongst presented issue choices. (Chart 4)
  • The percentage of respondents viewing the impact of increasing types of data as a top business issue decreased markedly over the last quarter.  (Chart 5)
  • The impact of increasing volumes of data continues to be one of the top issues impacting business performance, and the leading issue in the Spring of 2017. (Chart 6)
  • The impact of lack of personnel on eDiscovery business performance is the greatest now since the initiation of the eDiscovery Business Confidence surveys. (Chart 7)

Survey Charts

(Charts Can Be Expanded for Detailed Viewing)

Chart 1: An Aggregate Overview of Issues Impacting eDiscovery Business Performance

0 – Issues for Business

 


Chart 2: An Overview of the Percentage of Respondents Viewing Budgetary Constraints as the Top Issue Impacting eDiscovery Business

1 – Issues – Budget

 


Chart 3: An Overview of the Percentage of Respondents Viewing Data Security as the Top Issue Impacting eDiscovery Business

2 – Issues – Security

 


Chart 4: An Overview of the Percentage of Respondents Viewing Inadequate Technology as the Top Issue Impacting eDiscovery Business

3 – Issues – Technology

 


Chart 5: An Overview of the Percentage of Respondents Viewing Increasing Types of Data as the Top Issue Impacting eDiscovery Business

4 – Issues – Data Types

 


Chart 6: An Overview of the Percentage of Respondents Viewing Increasing Volumes of Data as the Top Issue Impacting eDiscovery Business

5 – Issues – Data Volumes

 


Chart 7: An Overview of the Percentage of Respondents Viewing Lack of Personnel as the Top Issue Impacting eDiscovery Business

6 – Issues – Personnel

Running Listing of Survey Results

Chart 8: Survey Participant Overview

Participants

Source: Original Research

A Matter of Pricing? A Running Update of Semi-Annual eDiscovery Pricing Survey Responses

First administered in December of 2018 and conducted four times during the last two years with 334 individual responses, the semi-annual eDiscovery Pricing Survey highlights pricing on selected collection, processing, and review tasks. The aggregate results of all surveys as shared in the provided comparative charts may be helpful for understanding pricing and its impact on purchasing behavior on selected services over time.



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