An Obvious and Immediate Concern? The Impact of Increasing Types of Data on the Business of eDiscovery

In the winter of 2020, 25.3% of respondents to the quarterly eDiscovery Business Confidence Survey viewed increasing data types as potentially having the greatest business impact on their business in the next six months. This percentage is the highest of all concerns represented in the survey and also is the third time in seventeen surveys that this issue has been rated as the top concern by eDiscovery professionals. This is also the highest percentage of survey respondents viewing increasing types of data as a top concern since the inception of the survey.

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An Article by Rob Robinson

Increasing Data Types: A Current Concern for eDiscovery Professionals

The eDiscovery Business Confidence Survey is a non-scientific quarterly survey designed to provide insight into the business confidence level of individuals working in the eDiscovery ecosystem. The survey consists of nine core multiple-choice questions focused on factors related to the creation, delivery, and consumption of eDiscovery products and services. Additionally, the survey contains three optional questions focused on the business operational metrics of days sales outstanding (DSO), monthly recurring revenue (MRR), and revenue distribution across customer bases.

Initiated in January 2016, to date the survey has been administered seventeen times with more than 1900 individual responses. The survey is open to legal, business, and information technology professionals operating in the eDiscovery ecosystem and individuals are invited to participate primarily via direct email invitations.

The latest survey was administered in the winter of 2020 and had 146 respondents in roles that included executive leadership (32.1%), operational management (34.2%), and tactical execution (33.6%).

One of the questions in the quarterly survey asks participants to select from a listing of six issues the issue they view as potentially having the most impact on their eDiscovery business during the next six months. The issues presented include:

  • Budgetary Constraints
  • Increasing Types of Data
  • Data Security
  • Increasing Volumes of Data
  • Lack of Personnel
  • Inadequate Technology

While not all-inclusive, the listing of issues provides a realistic overview of potential areas that appear to have a direct and ongoing impact on the business of eDiscovery.

Based on the aggregate results of past surveys, the following findings and charted overviews of responses to the question of issues impacting business may be helpful in understanding the collective mindset of many industry experts regarding these issues and their impact on the business of eDiscovery.

Seven Key Findings in the Winter of 2020

  • In the winter of 2020, 25.3% of respondents viewed increasing types of data as potentially having the greatest business impact on their business in the next six months. This percentage is the highest of all concerns represented in the survey and also is the third time in seventeen surveys that this issue has been rated as the top concern. (Charts 1 and 2)
  • The percentage of respondents that viewed budgetary constraints as a top business concern decreased in the last quarter, decreasing as a concern by 0.7% from 24.0% in the fall of 2019 to 23.3% in the winter of 2020. (Chart 3)
  • The percentage of respondents viewing the impact of increasing types of data as a top business issue increased strongly in the last quarter and is now viewed as the top concern by 25.3% of winter 2020 survey respondents. This is the fourth quarter in a row this concern has increased and it continues to represent a critical concern for survey participants. This is also the highest percentage of survey respondents viewing increasing types of data as a top concern since the inception of the survey. (Chart 4)
  • Increasing data volumes continue to be a great concern for eDiscovery professionals with 18.5% of winter survey respondents viewing data volume challenges as potentially having a substantial impact on business in the next six months. This is a decrease from the previous quarter when this concern was also viewed as the third-highest concern for potentially impacting business in the next six months. (Chart 5)
  • The impact of a lack of personnel on eDiscovery business performance decreased slightly during the last quarter and is the top concern for 13.0% of survey respondents. (Chart 6)
  • The percentage of respondents viewing the impact of data security as a top business issue decreased 1.0% from the last quarter and is now viewed as the top concern by 12.3% of survey respondents. (Chart 7)
  • In the winter of 2020, the impact of inadequate technology as the top business issue decreased 1.2% from the last quarter and is now viewed as the top concern by 7.5% of survey respondents. This is the lowest rating of this issue as a concern by survey respondents in the winter survey and the fourth quarter in a row that this issue has had the lowest rating in the survey. It is also the fifteenth time in seventeen surveys where the impact of inadequate technology has been the lowest-rated or tied for lowest-rated concern. (Chart 8)

Considering Seventeen Quarters of Results from 2016 to 2020

From a top issue perspective, the following potential issues and the number of quarterly times they have been considered the top concern by survey respondents is shared to create context as to the cyclical concerns of eDiscovery professionals.

  • Budgetary Constraints: The top concern nine times in seventeen quarters (3x Winter*, 2x Spring, 2x Summer, 2x Fall).
  • Increasing Volumes of Data: The top concern six times in seventeen quarters (2x Winter*, 2x Spring, 1x Summer, 1x Fall).
  • Data Security: Never ranked as the top concern.
  • Increasing Types of Data: The top concern three times in seventeen quarters (1x Winter, 1x Summer, 1x Fall).
  • Lack of Personnel: Never ranked as the top concern.
  • Inadequate Technology: Never ranked as the top concern.

* Top concern tie between Budgetary Constraints and Increasing Volumes of Data in the Winter of 2017.

Survey Charts

(Charts Can Be Expanded for Detailed Viewing)


Chart 1: An Aggregate Overview of Issues Impacting eDiscovery Business Performance

1 – Issues Impacting eDiscovery Business Performance – Winter 2020

 


Chart 2: An Overview of Issues Impacting eDiscovery Business Performance in Summer 2019

2 – Issues Impacting eDiscovery Business Performance – Winter 2020

 


Chart 3: An Overview of the Percentage of Respondents Viewing Budgetary Constraints as the Top Issue Impacting eDiscovery Business

3 – Impact-of-Budgetary-Constraints-on-eDiscovery-Business-Winter-2020

 


Chart 4: An Overview of the Percentage of Respondents Viewing Increasing Types of Data as the Top Issue Impacting eDiscovery Business

4 – Impact of Increasing Types of Data on eDiscovery Business – Winter 2020

 


Chart 5: An Overview of the Percentage of Respondents Viewing Increasing Volumes of Data as the Top Issue Impacting eDiscovery Business

5 – Impact of Increasing Volumes of Data on eDiscovery Business – Winter 2020

 


Chart 6: An Overview of the Percentage of Respondents Viewing Lack of Personnel as the Top Issue Impacting eDiscovery Business

6 – Impact of Lack of Personnel on eDiscovery Business – Winter 2020

 


Chart 7: An Overview of the Percentage of Respondents Viewing Data Security as the Top Issue Impacting eDiscovery Business

7 – Impact of Data Security on eDiscovery Business – Winter 2020

 


Chart 8: An Overview of the Percentage of Respondents Viewing Inadequate Technology as the Top Issue Impacting eDiscovery Business

8 – Impact-of-Inadequate-Technology-on-eDiscovery-Business-Winter-2020

 


Running Listing of Survey Results


Chart 9: Survey Participant Overview

9 – Survey Respondents – Aggregate Overview – Winter 2020

Source: ComplexDiscovery

A Matter of Pricing? A Running Update of Semi-Annual eDiscovery Pricing Survey Responses

First administered in December of 2018 and conducted four times during the last two years with 334 individual responses, the semi-annual eDiscovery Pricing Survey highlights pricing on selected collection, processing, and review tasks. The aggregate results of all surveys as shared in the provided comparative charts may be helpful for understanding pricing and its impact on purchasing behavior on selected services over time.



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