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The Cost of Doing Business? Winter 2020 eDiscovery Pricing Survey Results

Based on the complexity of data and legal discovery, it is a continual challenge to fully understand what is representative of industry-standard pricing for the delivery of eDiscovery products and services. With this challenge in mind, the semi-annual eDiscovery Pricing Survey is designed to provide insight into eDiscovery pricing through the lens of 15 specific questions answered by legal, business, security, and information professionals operating in the eDiscovery ecosystem. The winter 2020 survey was open from November 19, 2019, until November 29, 2019, and had 80 respondents share their understanding of the pricing of eDiscovery services.

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eDiscovery Business Kinetics: A Look at Operational Metrics in the Fall of 2019

In the fall of 2019, 141 eDiscovery Business Confidence Survey participants chose to answer at least one of the optional business operational metric survey questions in the quarterly survey. Almost 25% (24.8%) of survey respondents reported Monthly Recurring Revenue (MRR) as increasing in the fall of 2019. This is a solid decrease from approximately 33% (32.7%) reporting MRR as increasing in the summer of 2019.

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Falling Temperatures? Eighteen Observations on eDiscovery Business Confidence in the Fall of 2019

In the fall of 2019, only 38.7% of eDiscovery Business Confidence Survey respondents feel that business climate conditions will be better in six months. This is slightly lower than sentiment in the summer of 2019 where 39.9% of survey respondents felt that the business conditions would be better in six months. However, it is the lowest rating in this area since the inception of the survey and may indicate a continued cooling of business conditions.

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What Issue Most Concerns eDiscovery Professionals Today? Budgetary Constraints

In the fall of 2019, 24.0% of respondents viewed increasing budgetary constraints as potentially having the greatest business impact on their business in the next six months. This percentage is the highest of all concerns represented in the survey and also is the ninth time in sixteen surveys that this issue has been rated as the top concern by eDiscovery professionals.

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The Colors of Confidence? eDiscovery Business Confidence Survey Results – Fall 2019

This is the sixteenth quarterly eDiscovery Business Confidence Survey conducted by ComplexDiscovery. More than 1,771 individual responses have been received from legal, business, and technology professionals across the eDiscovery ecosystem since the inception of the survey and 150 respondents shared their opinions as part of the fall 2019 survey.

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The Top Providers? A Short List of Primary Predictive Coding Platforms

Developed from the aggregate results of three administrations of the semi-annual Predictive Coding Technologies and Protocols Survey from ComplexDiscovery, the following overview of survey informational request responses regarding primary predictive coding platforms is provided with the hope that the results may be helpful for eDiscovery professionals as they consider predictive coding.

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eDiscovery Business Kinetics: DSO, MRR, and Customer Revenue Distribution (Summer 2019)

In the summer of 2019, 156 eDiscovery Business Confidence Survey participants chose to answer at least one of the optional business operational metric survey questions in the quarterly survey. Almost 33% (32.7%) of survey respondents reported Monthly Recurring Revenue (MRR) as increasing in the summer of 2019. This is a solid increase from approximately 29% (28.5%) reporting MRR as increasing in the spring of 2019.

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Proceed with Caution? Eighteen Observations on eDiscovery Business Confidence in the Summer of 2019

In the summer of 2019, only 39.9% of eDiscovery Business Confidence Survey respondents feel that business climate conditions will be better in six months. This is approximately the same percentage (40.0%) of respondents who in the spring of 2019 felt the business conditions would be better in six months. However, it is the lowest rating in this area since the inception of the survey and may indicate a continued cautiousness about future business conditions.