Extract from an article by Daniel Gold
E-discovery managed services provide law firms with a competitive and financial advantage—from reducing capital expenditures, removing the need to upgrade software, purchase licenses or add human resources to operate and support software to providing a fixed monthly fee for better budgeting. All of these positives make for an excellent business plan.
However, can a firm ethically recover its costs in a managed services partnership? Do the ABA Model Rules allow a firm to bill its clients for more than what the firm is paying per gigabyte, but still pass on substantial savings by having the client pay less than the market average? The short answer is yes.
As background, managed services in e-discovery refers to the instantiation of dedicated environments for hosting review software and electronically stored information (ESI); otherwise known as infrastructure-as-a-service (IaaS) or software-as-a-service (SaaS). In either instance, it provides a valuable way for firms to reduce risk and costs for themselves and their clients.
Read the complete article at To Recover or Not? That Is the (Ethical) Question in E-Discovery Managed Services Costs
Additional Reading
Source: ComplexDiscovery
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A (Brand) New Approach? Considering the Framework and Structure of eDiscovery Offerings
Today’s eDiscovery providers may benefit from the lessons learned in the creation of the Sgt. Pepper’s Lonely Hearts Club Band album by creating a concept for branding and packaging their offerings within that brand in a connected, theme-based way that represents the offerings’ promise and capability in a way that is easy to understand and remember.
This fictionalized branding approach was developed from the intellectual exercise of trying to figure out a reasonable and memorable way to descriptively highlight the promise and capabilities of offerings typically delivered by full-service eDiscovery providers. It may not be completely comprehensive or fully normalized. However, the hope of sharing this branding example is that it might help those involved in the branding and communication of eDiscovery provider services and solutions.
