eDiscovery Post Chronology Archives - Page 2 of 274

Time to Revisit Your Support Metrics?

It’s a good idea to periodically take a step back, look at the support metrics you’re tracking, and consider some newer metrics that may more accurately reflect customer satisfaction. One of these newer metrics is the Customer Effort Score (CES). CES is a customer experience survey metric that enables service organizations to account for the ease of customer interaction and resolution during a request. This is important as research indicates that customer effort is the strongest driver to customer loyalty.

June 4, 2019
2 minute read

[Legal Education Webcast] How Corporate eDiscovery Programs Improve Efficiencies and Reduce Cost

Corporations faced with substantial eDiscovery requirements often lack the basic components of a corporate eDiscovery program, which prevents them from achieving efficiencies and reducing costs with respect to eDiscovery. In this educational and instructional presentation, our expert panelists will explain how to design and implement a corporate electronic discovery program for use in litigation, investigation and compliance matters.

June 4, 2019
1 minute read

A Brave New World? A New Blockchain Browser is Resetting the Boundaries for Online Privacy and Advertising

Brave is an open-source, privacy-centered browser designed to block trackers and malware. It leverages blockchain technology to anonymously and track user attention securely and rewards publishers accordingly. And it may change the way you think about online privacy and advertising.

May 30, 2019
3 minute read

A New Tool for Data and Legal Discovery? AWS Announces General Availability of Amazon Textract

Released for general availability by AWS, Amazon Textract is a fully managed service that uses machine learning to automatically extract text and data, including from tables and forms, in virtually any document without the need for manual review, custom code, or machine learning experience.

May 30, 2019
7 minute read

Considering eDiscovery Providers? Competencies, Attributes, and Distribution Frameworks

Understanding that a provider’s organizational character is made up of more than capabilities, it seems reasonable that a common set of descriptive elements for competency, attributes, and distribution frameworks might be beneficial for the provider comparison process.

May 29, 2019
3 minute read

From Glass House to Glassdoor? Transparency in the Workplace

Transparency is a growing feature of the world we live in, including the modern workplace. Workers, including those in the legal industry, have decided that Glassdoor ratings and reviews are worthy of their consideration.

May 28, 2019
2 minute read

Is The Price Right? The eDiscovery Pricing Survey (Summer 2019)

The eDiscovery Pricing Survey is designed to provide insight into industry eDiscovery pricing through the lens of 15 specific eDiscovery pricing questions answered by data discovery and legal discovery professionals.

May 27, 2019
2 minute read

Weaponizing Security? The Emerging Role of the CISO in eDiscovery

The role of the Chief Information Security Officer (CISO) is becoming the norm in eDiscovery companies as these companies grow their client base and venture into compliance and data breach prevention services. In fact, one industry expert sees the CISO role also being weaponized to support the sales function during client discussions about security.

May 24, 2019
4 minute read

Pivotal Acquisition Corp. to Merge with KLDiscovery

Pivotal Acquisition Corp., a public investment vehicle, and KLDiscovery, a global provider of electronic discovery and information governance services to Fortune 500 companies and top law firms, announced on May 20, 2019, that they have entered into a definitive agreement in which KLD and Pivotal will merge. As a result of the transaction, valued at approximately $800 million in enterprise value, KLD will become a publicly listed company.

May 22, 2019
8 minute read

Considering eDiscovery Providers? Competencies, Attributes, and Distribution Frameworks

Objectifying the Subjective: Evaluating eDiscovery Vendor Viability

This updated article highlights one approach to evaluating the selection of eDiscovery vendors that may help decision makers by providing an objective framework useful for the competitive comparison and contrasting of subjective evaluation elements. While the components and ratings used in the approach may be adjusted and weighted based on the experiences and preference of evaluators, the framework is beneficial for ensuring a holistic evaluation process for determining vendor viability.

Drunks, DNA and Data Transfer Risk in eDiscovery

Just as there are many tasks in electronic discovery, many times there are multiple technologies and platforms involved in the complete electronic discovery process. When there are multiple technologies and platforms involved, data must be transferred from disparate technologies and platforms to other disparate technologies and platforms. This data transfer can be considered a risk factor that impacts the overall electronic discovery process.

Considering eDiscovery Review? Task, Spend, and Cost Data Points

Based on the complexity of data and legal discovery, it is a continual challenge to understand the relationships, opportunities, and costs of specific eDiscovery tasks. With this challenge in mind and to provide information and context to discussions around the eDiscovery task of review, the following review-centric task, spend, and cost data points may be beneficial to legal, business, and IT professionals considering the economics of eDiscovery.

Considering eDiscovery Processing? Task, Spend, and Cost Data Points

Based on the complexity of data and legal discovery, it is a continual challenge to understand the relationships, opportunities, and costs of specific eDiscovery tasks. With this challenge in mind and to provide information and context to discussions around the eDiscovery task of processing, the following processing-centric task, spend, and cost data points may be beneficial to legal, business, and IT professionals considering the economics of eDiscovery.

Considering eDiscovery Collection? Task, Spend, and Cost Data Points

Based on the complexity of data and legal discovery, it is a continual challenge to understand the relationships, opportunities, and costs of specific eDiscovery tasks. With this challenge in mind and to provide information and context to discussions around the eDiscovery task of collection, the following collection-centric task, spend, and cost data points may be beneficial to legal, business, and IT professionals considering the economics of eDiscovery.

TAR vs. Keyword Search Challenge, Round 6 (Instant Feedback)

Even with a large pool of participants, ample time, and the ability to hone search queries based on instant feedback, nobody was able to generate a better production than Technology-Assisted Review (TAR) when the same amount of review effort was expended. It seems fair to say that keyword search often requires twice as much document review to achieve a production that is as good as what you would get TAR.

Actively Learning? Predictive Coding Technologies and Protocols Survey – Spring 2019 Results

The Predictive Coding Technologies and Protocols Survey is a non-scientific survey designed to help provide a general understanding of the use of predictive coding technologies, protocols, and workflows by data discovery and legal discovery professionals within the eDiscovery ecosystem.