Sat. Apr 13th, 2024

Editor’s Note: This concise analysis delves into the Winter 2024 eDiscovery Business Confidence Survey, offering an invaluable glimpse into the current state and future trajectory of the eDiscovery industry. Drawing from the perspectives of 100 industry professionals, the report highlights the optimism, challenges, and strategic innovations shaping this dynamic field. As we navigate through technological advancements and evolving market demands, this piece serves as a relevant resource for legal and technology professionals alike, offering insights that promise to influence strategic decisions and operational efficiencies in the eDiscovery landscape.

Content Assessment: Optimism Amidst Challenges: Key Takeaways from the Winter 2024 eDiscovery Business Confidence Survey

Information - 94%
Insight - 95%
Relevance - 94%
Objectivity - 96%
Authority - 97%



A short percentage-based assessment of the qualitative benefit expressed as a percentage of positive reception of the latest quarterly eDiscovery Business Confidence Survey from ComplexDiscovery OÜ.

Background Note: The eDiscovery Business Confidence Survey is a well-established, quarterly research initiative designed to provide insights into the state of business confidence in the eDiscovery ecosystem. Since its inception, the survey has been administered 33 times, drawing approximately 100 respondents per survey and totaling 3,249 responses in aggregate. This consistent pulse check has played a pivotal role in understanding industry sentiment, capturing trends in revenue and profit, and identifying the key challenges faced by eDiscovery professionals.

The Winter 2024 edition of this quarterly survey was administered between January 15 and February 15, 2024. The promotion of the survey was primarily handled through direct emails* from ComplexDiscovery, with coordinated, collaborative, and commendable communications support from the EDRM. The Legal Tech Talent NetworkeDiscovery Today, and other leading eDiscovery organizations also offered generous survey awareness support. This inclusive promotion approach ensured a broad and diverse range of respondents, making the findings representative and insightful.

The Winter 2024 survey saw participation from 100 industry professionals. 

Industry Survey

Optimism Amidst Challenges: Key Takeaways from the Winter 2024 eDiscovery Business Confidence Survey

ComplexDiscovery Staff

In the digital corridors of the legal and technology sectors, the Winter 2024 eDiscovery Business Confidence Survey casts a spotlight on the dynamic interplay between optimism, adaptability, and the relentless pace of technological advancement. With responses from 100 survey respondents, the survey not only maps the current state of eDiscovery but also charts its trajectory amidst the swirling currents of digital transformation.

At the heart of this eDiscovery ecosystem survey are software and/or service providers. They are the predominant survey participants, accounting for 41% of the feedback. This distinction underscores the technological backbone of eDiscovery, where software solutions and specialized services form the bedrock of data management and analysis. Law Firms, 29% of survey respondents, represent the critical role of legal expertise in navigating the complexities of eDiscovery. Consultancies, consisting of 16% of the survey feedback, further represent the industry’s reliance on strategic guidance and operational efficiency. The remaining categories—Corporations, Other Entities, Governmental Entities, and Media/Research Organizations—extend survey representation and paint a picture of a diverse ecosystem where eDiscovery intersects with various facets of the professional world.

The survey reveals a prevailing sense of optimism, with 54% of participants viewing current business conditions as good and nearly half expecting further improvement in the next six months. This buoyant outlook is mirrored in revenue and profit expectations, where stability and growth dominate the forecast. Yet, beneath this optimistic veneer lie significant challenges.

Increasing types and volumes of data emerge as paramount concerns, with 30% and 16% of respondents, respectively, flagging these issues as critical. This data deluge not only tests the limits of existing eDiscovery processes but also underscores the urgent need for innovative solutions. Budgetary constraints (23%) and data security (16%) further complicate the landscape, presenting obstacles that demand both strategic foresight and technological prowess. Despite these hurdles, the survey indicates a robust drive toward adaptation and innovation, particularly in the realm of artificial intelligence.

Geographically, the survey underscores the dominance of the United States in the eDiscovery market amongst participants, with 88% of respondents based in the country. This concentration suggests not only the maturity of the U.S. market but also its pivotal role in shaping global eDiscovery practices. However, the presence of respondents from Asia, Europe, and Canada hints at the international scope of eDiscovery challenges and the potential for growth and innovation beyond U.S. borders.

Respondents also shed light on the level of support they are associated with in their organizations. Among the respondents, 46% identified themselves as part of the executive leadership, indicating a significant involvement of top-level management in the survey. Operational management represented 31% of respondents, highlighting the contribution of middle management in overseeing the day-to-day execution of eDiscovery tasks and ensuring alignment with broader organizational goals. The remaining 23% of respondents were involved in tactical execution, representing responses from the hands-on application of eDiscovery tools and strategies in addressing specific legal challenges. This distribution of roles illustrates comprehensive coverage, spanning strategic planning, operational management, and tactical execution.

The adoption of LLMs and GAI stands out as a transformative trend, with a substantial portion of respondents either actively integrating or considering these technologies. The allure of enhanced service delivery, competitive advantage, and cost savings propels this momentum despite lingering concerns about accuracy, compliance, and the return on investment. This cautious yet forward-looking embrace of AI technologies reflects a broader industry trend toward leveraging cutting-edge tools to navigate the complexities of modern eDiscovery.

In dissecting the operational health of eDiscovery firms, financial metrics like DSO and MRR offer critical insights. While some firms report positive trends, a notable fraction expresses uncertainty, highlighting areas for strategic improvement. This financial landscape, coupled with the operational and technological insights gleaned from the survey, paints a comprehensive picture of an industry in flux—driven by innovation, challenged by complexity, and buoyed by a resilient spirit of optimism.

As the eDiscovery industry navigates this intricate terrain, the Winter 2024 Business Confidence Survey serves as both a mirror and a map—reflecting current realities and illuminating paths forward. Amidst the digital revolution, eDiscovery professionals stand at the vanguard, steering through challenges with a blend of technological savvy, strategic acumen, and an unyielding commitment to excellence. In this evolving saga, the survey not only captures a moment in time but also signals the enduring dynamism and resilience of the eDiscovery ecosystem.

This first look at the Winter 2024 eDiscovery Business Confidence Survey provides a comprehensive snapshot of the current state and future expectations within the eDiscovery industry. As the industry continues to evolve, these insights will continue to be invaluable for professionals navigating this dynamic landscape. Future analyses will delve deeper into these trends, offering a more detailed understanding of the business of eDiscovery.

Winter Survey Results

n = 100 Respondents
Business Confidence Questions
1. Which of the following segments best describes your business in eDiscovery?
Part of the eDiscovery ecosystem where your organization resides  
  • Software and/or Services Provider: 41%
  • Law Firm: 29%
  • Consultancy: 16%
  • Corporation: 5%
  • Other: 4%
  • Governmental Entity: 3%
  • Media/Research Organization: 2%
Survey Respondents by Organizational Segment - Winter 2024

2. How would you rate the current general business conditions for eDiscovery in your segment?
Subjective feeling of business performance when compared with business expectations  
  • Good: 54%
  • Normal: 42%
  • Bad: 4%
Current Business Climate Overview - Winter 2024

3. How do you think the business conditions will be in your segment six months from now?
Subjective feeling of business performance when compared with business expectations  
  • Better: 46%
  • Same: 50%
  • Worse – 4%
Business Climate Overview + Six Months - Winter 2024

4. How would you guess revenue in your segment of the eDiscovery ecosystem will be six months from now?
Revenue is income generated from eDiscovery-related business activities  
  • Higher: 45%
  • Same: 49%
  • Lower: 6%
Revenue Overview + Six Months - Winter 2024

5. How would you guess profits in your segment of the eDiscovery ecosystem will be six months from now?
Profit is the amount of income remaining after accounting for all expenses, debts, additional revenue streams, and operating costs
  • Higher: 36%
  • Same: 50%
  • Lower: 14%
Profits Overview + Six Months - Winter 2024

6. Of the six items presented below, what is the issue that you feel will most impact the business of eDiscovery over the next six months?
Challenges that may directly impact the business performance of your organization
  • Increasing Types of Data: 30%
  • Budgetary Constraints: 23%
  • Increasing Volumes of Data: 16%
  • Data Security: 16%
  • Lack of Personnel: 9%
  • Inadequate Technology: 6%
Issues Impacting eDiscovery Business Performance - Winter 2024

7. In which geographical region do you primarily conduct eDiscovery-related business?
The location from which you are basing your business assessments  
  • North America – United States: 88%
  • Asia/Asia Pacific: 4%
  • Europe (Non-UK) – 3%
  • Europe – United Kingdom: 3%
  • North America – Canada: 2%
  • Middle East/Africa – 0.0%
  • Central/South America – 0.0%
Survey Respondents by Geographic Region - Winter 2024

8. What area best describes your primary function in the conduct of your organization’s eDiscovery-related business?  
  • Legal/Litigation Support: 70%
  • Business/Business Support (All Other Business Functions): 21%
  • IT/Product Development: 9%
Survey Respondents by Primary Function - Winter 2024

9. What area best describes your level of support in the conduct of your organization’s eDiscovery-related business?  
  • Executive Leadership: 46%
  • Operational Management: 31%
  • Tactical Execution: 23%
Survey Respondents by Level of Support - Winter 2024

Large Language Models and Generative Artificial Intelligence Questions 

10. How would you characterize the use of LLMs and GAI in your organization’s operations or offerings?

  • Considering and Evaluating: 29%
  • Testing and Piloting: 28%
  • Integrating and Deploying: 34%
  • No Plans: 9%
Use of LLMs and GAI in Organization's Operations or Offerings - Winter 2024

11. Of the options provided, which do you perceive as the primary benefit of integrating LLMs and GAI into your organization’s operations or offerings?

  • Improved Service/Product Delivery: 41%
  • Competitive Advantage: 19%
  • Cost Savings: 19%
  • Enhanced Decision Making: 9%
  • Risk Mitigation: 9%
  • No Perceived Benefit: 3%
Primary Benefit of Integrating LLMs and GAI into Organization's Operations or Offerings - Winter 2024

12. Of the options provided, which do you perceive as the primary challenge of integrating LLMs and GAI into your organization’s operations or offerings?

  • Results Accuracy: 43%
  • Regulatory and Privacy Compliance: 15%
  • Unclear ROI: 15%
  • Skill Gap: 12%
  • High Costs: 9%
  • Ethical Concerns: 6%
Primary Challenge of Integrating LLMs and GAI into Organization's Operations or Offerings - Winter 2024

Business Metric Trajectory Questions (Optional)

13. How would you characterize the trajectory of your organization’s Days Sales Outstanding (DSO) during the last quarter?
n=99 Respondents  
  • Increasing: 23.23%
  • Unfluctuating: 31.31%
  • Decreasing: 4.04%
  • Do Not Know: 41.41%
eDiscovery Business Metric Trajectory - Days Sales Outstanding - Winter 2024

14. How would you characterize the trajectory of your organization’s Monthly Recurring Revenue (MRR) during the last quarter?
n=99 Respondents
  • Increasing: 32.32%
  • Unfluctuating: 25.25%
  • Decreasing: 5.05%
  • Do Not Know: 37.37%
eDiscovery Business Metric Trajectory - Monthly Recurring Revenue - Winter 2024

15. Which of the following statements best describes the distribution of your organization’s revenue across your customer base during the last quarter?
n=98 Respondents  
  • Increasing: 36.73%
  • Unfluctuating: 24.49%
  • Decreasing: 4.08%
  • Do Not Know: 34.69%
eDiscovery Business Metric Trajectory - Distribution of Revenue Across Customer Base - Winter 2024

 *Survey methodology focuses on the achievement of at least 50 responses with the least number of emails sent to the ComplexDiscovery industry professional database. This approach seeks to minimize the number of requests for participation in surveys while ensuring a solid number of responses from which to generally assess market sentiment in survey areas of interest.
Respondent Backgrounder
Aggregate Surveys (Winter 2016 – Winter 2024)
Winter Surveys (Winter 2016 – Winter 2024)

Complete Presentation: Market Kinetics – eDiscovery Business Confidence – Winter 2024 (PDF) – Mouseover to Scroll

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Additional Reading
Source: ComplexDiscovery OÜ


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Generative Artificial Intelligence and Large Language Model Use

ComplexDiscovery OÜ recognizes the value of GAI and LLM tools in streamlining content creation processes and enhancing the overall quality of its research, writing, and editing efforts. To this end, ComplexDiscovery OÜ regularly employs GAI tools, including ChatGPT, Claude, Midjourney, and DALL-E, to assist, augment, and accelerate the development and publication of both new and revised content in posts and pages published (initiated in late 2022).

ComplexDiscovery also provides a ChatGPT-powered AI article assistant for its users. This feature leverages LLM capabilities to generate relevant and valuable insights related to specific page and post content published on By offering this AI-driven service, ComplexDiscovery OÜ aims to create a more interactive and engaging experience for its users, while highlighting the importance of responsible and ethical use of GAI and LLM technologies.