Fri. Mar 24th, 2023
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    Content Assessment: The Eyes Have It? eDiscovery, Data Review, and Contract Reviewer Staffing

    Information - 92%
    Insight - 90%
    Relevance - 91%
    Objectivity - 87%
    Authority - 92%



    A short percentage-based assessment of the qualitative benefit of the recent educational post highlighting the eDiscovery service of contract reviewer staffing from an industry and example vendor perspective.

    Editor’s Note: From time to time, ComplexDiscovery highlights publicly available or privately purchasable announcements, content updates, and research from cyber, data, and legal discovery providers, research organizations, and ComplexDiscovery community members. While ComplexDiscovery regularly highlights this information, it does not assume any responsibility for content assertions.

    To submit recommendations for consideration and inclusion in ComplexDiscovery’s cyber, data, and legal discovery-centric service, product, or research announcements, contact us today.

    Background Information: eDiscovery contract reviewer staffing is a critical aspect of legal discovery, information governance, and cybersecurity. As the volume of digital information continues to grow, companies are faced with the challenge of efficiently reviewing large amounts of electronic data for legal and regulatory compliance. eDiscovery contract reviewer staffing provides the necessary expertise to handle this growing task, ensuring that sensitive information is protected, and the discovery process is conducted in a timely and cost-effective manner. This article highlights the importance of eDiscovery contract reviewer staffing and its role in ensuring the security of sensitive information, reducing legal and regulatory risk, and improving the efficiency of the discovery process.

    ComplexDiscovery Backgrounder

    eDiscovery, Data Review, and Contract Reviewer Staffing

    Contract Reviewer Staffing

    eDiscovery providers offer a range of services to help organizations manage the process of electronic discovery, which refers to the collection, processing, review, and production of electronically stored information (ESI) in response to a legal request or investigation. The components and workflow of an eDiscovery provider’s services can vary depending on the specific needs of the client and the type of matter at hand, but generally include the following:

    1. Data Collection: This is the initial step in the eDiscovery process, where the provider works with the client to identify and collect relevant ESI from various sources, such as email servers, cloud storage, and local drives. The provider may use specialized software and tools to search for and preserve the data in a forensically sound manner.
    2. Data Processing: Once the ESI has been collected, it is processed to filter out irrelevant or privileged information, as well as to format and convert the data into a usable format for review. This may include de-duplication, email threading, and Optical Character Recognition (OCR) for scanned documents.
    3. Data Review: The processed data is then reviewed by the client and/or contract reviewers, typically using a web-based platform provided by the eDiscovery provider. The reviewers can search, tag, and annotate the documents for relevance, responsiveness, and privilege.
    4. Data Production: After the review is completed, the relevant ESI is prepared for production to the opposing party or for use in litigation. This may include redacting privileged information, creating a privilege log, and formatting the documents into a load file for use in a review platform.
    5. Contract Reviewer Staffing: Many eDiscovery providers also offer contract reviewer staffing services, which can be especially helpful for large-scale matters or for clients with limited internal resources. This service allows the client to outsource the review of the ESI to experienced contract reviewers who work under the supervision of the eDiscovery provider. These reviewers are typically trained legal professionals with experience in document review and are selected based on their expertise in the relevant area of law.

    An eDiscovery provider’s workflow is a comprehensive process that helps organizations manage the complexities of electronic discovery while ensuring that they meet their legal obligations. The services offered by eDiscovery providers can include everything from data collection and processing to contract reviewer staffing and are designed to streamline the eDiscovery process, minimize costs, and reduce risks for the client.

    Data Review and Contract Reviewer Staffing

    A contract reviewer staffing program from an eDiscovery provider is a service that allows organizations to outsource the review of electronically stored information (ESI) to experienced contract reviewers. This type of program is designed to help clients manage the complexities and costs of electronic discovery while ensuring that they meet their legal obligations. The attributes and workflow of a contract reviewer staffing program typically include the following:

    1. Experienced Reviewers: The eDiscovery provider will typically select contract reviewers with experience in document review and expertise in the relevant area of law. This may include contract reviewers who have experience in specific industries or practice areas, such as intellectual property, healthcare, or finance.
    2. Training: Before beginning the review, contract reviewers will typically receive training on the relevant laws and regulations, as well as on the specific review platform and procedures being used. This training helps to ensure that the reviewers are familiar with the process and can accurately identify and tag relevant documents.
    3. Quality Control: The eDiscovery provider will typically have a quality control process in place to ensure that the contract reviewers are meeting the client’s standards and requirements. This may include regular quality assurance reviews, spot-checks, or audits of the reviewers’ work.
    4. Supervision: The contract reviewers will typically work under the supervision of the eDiscovery provider. This includes regular check-ins and communication with the provider’s project manager to ensure that the reviewers are meeting their deadlines and that the review is progressing according to plan.
    5. Security: The contract reviewers are typically required to sign a non-disclosure agreement and are given access to the client’s data on a need-to-know basis. The eDiscovery provider will typically have strict security protocols in place to protect the client’s data, including password-protected access to the review platform, regular backups, and data encryption.
    6. Reporting: The eDiscovery provider will typically provide regular updates and reports to the client on the progress of the review, including metrics such as the number of documents reviewed and the percentage of relevant documents identified.
    7. Scalability: The contract reviewer staffing program is designed to be scalable to the client’s needs, meaning that the eDiscovery provider can add or remove contract reviewers as needed to meet the client’s deadlines and budget.

    A contract reviewer staffing program from an eDiscovery provider can be a cost-effective and efficient way for organizations to manage the review of ESI in response to a legal request or investigation. The eDiscovery provider is responsible for selecting, training, and supervising the contract reviewers, and for ensuring that the review is conducted in accordance with the client’s standards and legal requirements.

    Benefits of Contract Reviewer Staffing

    Contract reviewer staffing can help law firms and corporations augment or outsource review requirements by providing them with experienced legal professionals who can assist with the review of electronically stored information (ESI) in response to a legal request or investigation. This can be especially beneficial in situations where a law firm or corporation lacks the internal resources or expertise to handle a large-scale review, or where the review needs to be completed quickly to meet a tight deadline.

    1. Augmenting internal resources: Law firms and corporations can use contract reviewer staffing to supplement their internal review teams. This can be especially helpful in situations where a large volume of ESI needs to be reviewed in a short period of time, or where the review requires specific expertise that is not available in-house.
    2. Outsourcing review requirements: Law firms and corporations can also use contract reviewer staffing to outsource the entire review process to an eDiscovery provider. This can be especially beneficial for smaller organizations or for those that do not have the internal resources to handle a review on their own.
    3. Cost savings: Using contract reviewer staffing can also help law firms and corporations save costs by avoiding the need to hire additional full-time staff or to pay for expensive technology or software. Additionally, contract reviewers are typically charged based on the number of documents reviewed, making it easier to budget for the review process.
    4. Quality assurance: eDiscovery providers that offer contract reviewer staffing typically have quality control measures in place to ensure that the contract reviewers are meeting the client’s standards and requirements. This can provide peace of mind that the review is being conducted accurately, and that the client’s data is protected.
    5. Scalability: Contract reviewer staffing programs are designed to be scalable to the client’s needs, meaning that the eDiscovery provider can add or remove contract reviewers as needed to meet the client’s deadlines and budget.

    Contract reviewer staffing can be a practical and productive way for law firms and corporations to handle the review of ESI. By working with an eDiscovery provider, organizations can ensure that the review is conducted in accordance with their standards and legal requirements, while also saving costs and minimizing risks.

    HaystackID’s Global Managed Review Services and Contract Reviewer Staffing

    HaystackID’s Global Managed Review Services offers ReviewRight Match AI™, a service that sets the standard for document review staffing, enablement, and support. Using proprietary technologies, innovative evaluation tools, and proven protocols, ReviewRight Match enables rapid and comprehensive sourcing, testing, and qualification of reviewers. This process ensures that clients are provided with not just legal review experts, but also individuals who possess the specific domain expertise, language skills, and experience necessary to effectively complete the required review tasks.

    The ReviewRight Match program, offered by HaystackID’s Global Managed Review Services, is a comprehensive solution for clients looking for high-quality review services. The program is built on four core elements that ensure a smooth and efficient review process: Enrollment, Qualification, Assessment, and Certification.

    The first element is the Enrollment Process. ReviewRight Match AI operates through a dedicated portal, where potential reviewers can enroll by providing information such as licensure, education, review history, and referral sources. This information is used to determine the reviewer’s qualifications and suitability for ReviewRight projects.

    The second element is the Qualification Process. Reviewers who have completed enrollment are administered a 15-question skills test. This test provides immediate and quantifiable insight into a reviewer’s legal review capability and allows ReviewRight to quickly identify reviewers with the right skills and experience for their projects.

    The third element is the Assessment Process. ReviewRight Match AI has a reviewer selection committee that evaluates the individuals who have completed enrollment and qualification. The committee assesses whether the reviewers meet the standards required for ReviewRight projects by analyzing the information provided during the enrollment and qualification process. This ensures that only highly qualified and experienced reviewers are selected for ReviewRight projects.

    The fourth element is the Certification Process. Reviewers who have been enrolled, qualified, and assessed are assigned a ReviewRight rating. This rating is used to determine which individuals are qualified for project assignments. Reviewers with higher ratings are considered more qualified and are thus prioritized for high-profile projects.

    Simply stated, ReviewRight Match AI is a comprehensive program that ensures clients receive high-quality review services from qualified and experienced reviewers. The program’s four core elements – Enrollment, Qualification, Assessment, and Certification – work together to ensure a smooth and efficient review process.

    From Candidate to Certified Review Competency

    By successfully navigating this selection program, review candidates are certified as ReviewRight reviewers and further classified based on practice area expertise, language knowledge, role experience, and task skills. This process allows for the assembling of targeted review teams with the highest level of expertise, knowledge, proficiency, and skills for each review project. As a result, clients can expect a high level of expertise, knowledge, proficiency and skills in their review teams and that is tailored to their specific review project needs.

    Four key benefits of ReviewRight Match AI are:

    1. Reviewer Capability: The comprehensive selection process of ReviewRight Match gives clients the confidence that the individuals recommended for their review project are the most suitable reviewers for their specific needs, not just the best reviewers available.
    2. Team Assembly: The program’s robust catalog of ReviewRight certified reviewers, classified based on expertise, knowledge, experience and task skills, enables clients to quickly and efficiently assemble review teams that are well-suited to their specific needs.
    3. High-Performance Reviews: The detailed assessment of reviewers’ backgrounds and experience, coupled with objective testing and evaluation metrics, ensures that the review teams not only perform, but perform at the very highest level possible.
    4. Seamless Integration: ReviewRight Match AI provides clients with access to a complete suite of review services, beyond just sourcing reviewers, to support the entire breadth and depth of their review effort, regardless of location, data reduction requirements, and case-specific expertise requirements.

    Learn more about HaystackID’s Global Managed Review Services, the ReviewRight Match AI technology and process, and HaystackID’s ReviewRight Contract Review Staffing Program today and

    About HaystackID®

    HaystackID is a specialized eDiscovery services firm that supports law firms and corporate legal departments through its HaystackID Discovery Intelligence, HaystackID Core, and HaystackID Global Advisory offerings. In addition to increased offerings, HaystackID has expanded with five investments since 2018. Repeatedly recognized as a trusted service provider by prestigious publishers such as Chambers, IDC MarketScape, and The National Law Journal, HaystackID implements innovative cyber discovery services, enterprise solutions, and legal discovery offerings to leading companies across North America and Europe, all while providing best-in-class customer service and prioritizing security, privacy, and integrity. For more information about its suite of services, including programs and solutions for unique legal enterprise needs, please visit

    Additional Reading

    Source: ComplexDiscovery


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