United’s AI-Doc Review Snafu Leads to Discovery Extension

United gave the passengers more than 3.5 million “core” documents during discovery. But only about 600,000—17 percent— of the documents were responsive to the passengers’ discovery requests.

Extract from an article by Michael Greene

A proposed class of airlines passengers got more time to sort through the millions of documents in an antitrust action because of a “glitch” in United Airlines Inc.’s automated review process.

United and Delta Air Lines Inc. are defending passengers’ claims that they limited seat capacity to keep airfares artificially high. Southwest Airlines Co. and American Airlines, Inc. were also sued but have already settled.

There is a good cause to extend the discovery deadlines in this case by 6 months, District Judge Colleen Kollar-Kotelly of the U.S. District Court for the District of Columbia said Sept. 13.

United turned over a larger-than-anticipated number of non-responsive documents due to a “glitch” in its technology-assisted review production, she said.

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