Issues Impacting eDiscovery Business Performance: A Summer 2021 Overview

In the summer of 2021, 24.4% of respondents viewed increasing types of data as potentially having the greatest business impact on their business in the next six months. This percentage is the highest of all concerns represented in the summer 2021 survey. This percentage is also the second-highest rating in the area of increasing types of data concerns since the inception of the survey in the winter of 2016.

en flag
nl flag
et flag
fi flag
fr flag
de flag
he flag
ja flag
lv flag
pl flag
pt flag
ru flag
es flag

Content Assessment: Issues Impacting eDiscovery Business Performance: A Summer 2021 Overview

Information - 95%
Insight - 100%
Relevance - 95%
Objectivity - 95%
Authority - 100%

97%

Excellent

A short percentage-based assessment of the qualitative benefit of the recent post highlighting issues impacting the business of eDiscovery.

Editor’s Note: The results of the recent Summer 2021 eDiscovery Business Confidence Survey present the impact of key issues on the business of eDiscovery. However, for issues and their potential impact on the business of eDiscovery to be fully understood, they should be viewed through the contextual lens of the results of all twenty-three surveys that have been administered to eDiscovery professionals since the inception of the eDiscovery Business Confidence Survey in early 2016.

Initiated in January 2016, the survey has been administered twenty-three times with 2,522 individual responses. The latest survey was administered in the summer of 2021 and had 90 respondents.

Increasing Types of Data: The Current Champion 0f Business Impact Issues

The eDiscovery Business Confidence Survey is a nonscientific quarterly survey designed to provide insight into the business confidence level of individuals working in the eDiscovery ecosystem. The survey consists of nine core multiple-choice questions focused on factors related to the creation, delivery, and consumption of eDiscovery products and services. Additionally, the survey contains three optional questions focused on the business operational metrics of days sales outstanding (DSO), monthly recurring revenue (MRR), and revenue distribution across customer bases.

Initiated in January 2016, the survey has been administered twenty-three times with 2,522 individual responses. The survey is open to legal, business, and information technology professionals operating in the eDiscovery ecosystem, and individuals are invited to participate primarily via direct email invitations.

The latest survey was administered in the summer of 2021 and had 90 respondents in roles that included executive leadership (31.1%), operational management (43.3%), and tactical execution (25.6%). Industry segments represented in the survey included software and service providers (36.7%), law firms (28.9%), consultancies (13.3%), corporations (11.1%), governmental entities (5.6%), media and research professionals (1.1%), and others (3.3%).

One of the questions in the quarterly survey asks participants to select from a listing of six choices the issue they view as potentially having the most impact on their eDiscovery business during the next six months. The issues presented include:

  • Budgetary Constraints
  • Data Security
  • Inadequate Technology
  • Increasing Types of Data
  • Increasing Volumes of Data
  • Lack of Personnel

While not all-inclusive, the listing of issues provides a realistic overview of potential areas that appear to have a direct and ongoing impact on the business of eDiscovery.

Based on the aggregate results of past surveys, the following findings and charted overviews of responses to the question of issues impacting business may be helpful in understanding the collective mindset of many industry experts regarding these issues and their impact on the business of eDiscovery.

Six Key Findings in the Summer of 2021

  • In the summer of 2021, 24.4% of respondents viewed increasing types of data as potentially having the greatest business impact on their business in the next six months. This percentage is the highest of all concerns represented in the summer 2021 survey. This percentage is also the second-highest rating in the area of increasing types of data concerns since the inception of the survey in the winter of 2016. This is also the fourth time in twenty-three surveys that the issue of increasing types of data has been the top concern or tied for the top concern by survey respondents. (Charts 1,2, and 3)
  • The percentage of respondents that viewed increasing volumes of data as a top business concern increased in the last quarter from 19.0% in the spring of 2021 to 20.0% in the summer of 2021. This is the highest rating in the area of data volume concerns since the summer of 2016 survey. (Chart 4)
  • Lack of personnel continued to be a consistent concern for eDiscovery professionals with 20.0% of summer 2021 survey respondents viewing lack of personnel challenges as potentially having a substantial impact on business in the next six months. This was a strong increase in this area from the 11.0% response rate in the spring 2021 survey. (Chart 5)
  • The percentage of respondents that viewed budgetary constraints as a top business issue decreased 7.2% from the last quarter and is now viewed as the top concern by 17.8% of survey respondents. (Chart 6)
  • The impact of data security on eDiscovery business performance strongly decreased during the last quarter and is now the top concern for 8.9% of respondents, down from 14.0% in the spring of 2021. (Chart 7)
  • In the summer of 2021, the impact of inadequate technology as the top business issue decreased slightly by 0.1% from the last quarter and is now viewed as the top concern by 8.9% of survey respondents. This is the lowest rating of any business performance impact concern in the summer 2021 survey. It is also is the twenty-first time in twenty-three surveys that the impact of inadequate technology has been rated as the lowest area of business performance concern by survey respondents. (Chart 8)

Considering Twenty-Three Quarters of Results from 2016 to 2021

From a top issue perspective, the following potential issues and the number of quarterly times they have been considered the top concern by survey respondents is shared to create context as to the continuing concerns of eDiscovery professionals.

  • Budgetary Constraints: 14* 
  • Increasing Volumes of Data: 6*
  • Increasing Types of Data: 4
  • Data Security: 0
  • Lack of Personnel: 0
  • Inadequate Technology: 0

* Top concern tie between Budgetary Constraints and Increasing Volumes of Data in the Winter of 2017.

Survey Charts

(Charts Can Be Expanded for Detailed Viewing)


Chart 1: An Aggregate Overview of Issues Impacting eDiscovery Business Performance

1 – Issues Impacting eDiscovery Business Performance – Summer 2021

 


Chart 2: An Overview of Issues Impacting eDiscovery Business Performance in the Summer of 2021

2 – Issues Impacting eDiscovery Business Performance – Summer 2021

 


Chart 3: An Overview of the Percentage of Respondents Viewing Increasing Types of Data as the Top Issue Impacting eDiscovery Business

3 – Impact of Increasing Types of Data on eDiscovery Business – Summer 2021

 


Chart 4: An Overview of the Percentage of Respondents Viewing Increasing Volumes of Data as the Top Issue Impacting eDiscovery Business

4 – Impact of Increasing Volumes of Data on eDiscovery Business – Summer 2021

 


Chart 5: An Overview of the Percentage of Respondents Viewing Lack of Personnel as the Top Issue Impacting eDiscovery Business

5 – Impact of Lack of Personnel on eDiscovery Business – Summer 2021

 


Chart 6: An Overview of the Percentage of Respondents Viewing Budgetary Constraints as the Top Issue Impacting eDiscovery Business

6 – Impact of Budgetary Constraints on eDiscovery Business – 2021

 


Chart 7: An Overview of the Percentage of Respondents Viewing Data Security as the Top Issue Impacting eDiscovery Business

7 – Impact of Data Security on eDiscovery Business – Summer 2021

 


Chart 8: An Overview of the Percentage of Respondents Viewing Inadequate Technology as the Top Issue Impacting eDiscovery Business

8 – Impact of Inadequate Technology on eDiscovery Business – Summer 2021

 


Chart 9: Survey Participant Overview

9 – Survey Respondents (Individual and Aggregate Overview) – Summer 2021

Past Survey Results

Additional Reading

Source: ComplexDiscovery

 

Interested in Contributing?

ComplexDiscovery regularly reports on key cyber, data, and legal discovery business spheres of interest ranging from market size and mergers to business confidence and vendor developments.

We do not offer ads on the website but like to support our work with voluntary contributions from those who enjoy and benefit from the research, news, and articles shared. Your support is greatly appreciated and will be directly used to support our publishing efforts for our dynamic community of cyber, data, and legal discovery professionals.

Have a Request?

If you have information or offering requests that you would like to ask us about, please let us know and we will make our response to you a priority.

ComplexDiscovery is an online publication that highlights cyber, data and legal discovery insight and intelligence ranging from original research to aggregated news for use by business, information technology, and legal professionals. The highly targeted publication seeks to increase the collective understanding of readers regarding cyber, data and legal discovery information and issues and to provide an objective resource for considering trends, technologies, and services related to electronically stored information.

ComplexDiscovery OÜ is a technology marketing firm providing strategic planning and tactical execution expertise in support of cyber, data and legal discovery organizations. Registered as a private limited company in the European Union country of Estonia, one of the most digitally advanced countries in the world, ComplexDiscovery OÜ operates virtually worldwide to deliver marketing consulting and services.

[Legal Education Webcast] Breaches, Responses, and Challenges: Cybersecurity Essentials That Every Lawyer Should Know

Every large corporation and organization today face the significant threat of...

Classifying Ransomware? A Ransomware Classification Framework Based on File-Deletion and File-Encryption Attack Structures

This paper evaluates attack methodologies of a ransomware attack: the underlying...

Thwarting Architectural Imbalance? Considering Dynamic Distributed Secure Storage Against Ransomware

In this paper, the authors focus on ransomware, which is a...

Considering Ransomware Risk Management? A Cybersecurity Framework Profile from NIST

Ransomware is a type of malicious attack where attackers encrypt an...

Magnet Forensics Acquires DME Forensics

According to the announcement, under the terms of the agreement, Magnet...

Consilio to Acquire Legal Consulting and eDiscovery Business Units of Special Counsel from Adecco

According to Laurie Chamberlin, Head of Professional Recruitment and Solutions North...

Nuix Acquires Natural Language Processing Company

According to Nuix CEO Rod Vawdrey, “Topos will strengthen Nuix’s product...

UnitedLex Acquires BlackStone Discovery

According to John P. Kelly, CEO and founder of BlackStone Discovery,...

A New Era in eDiscovery? Framing Market Growth Through the Lens of Six Eras

There are many excellent resources for considering chronological and historiographical approaches...

An eDiscovery Market Size Mashup: 2020-2025 Worldwide Software and Services Overview

While the Compound Annual Growth Rate (CAGR) for worldwide eDiscovery software...

Resetting the Baseline? eDiscovery Market Size Adjustments for 2020

An unanticipated pandemeconomic-driven retraction in eDiscovery spending during 2020 has resulted...

Home or Away? New eDiscovery Collection Market Sizing and Pricing Considerations

One of the key home (onsite) or away (remote) decisions that...

Five Great Reads on Cyber, Data, and Legal Discovery for August 2021

From the interplay of digital forensics in eDiscovery to collecting online...

Five Great Reads on Cyber, Data, and Legal Discovery for July 2021

From considerations for cyber insurance and malware to eDiscovery business confidence...

Five Great Reads on eDiscovery for June 2021

From remediating cyberattacks to eDiscovery pricing, the June 2021 edition of...

Five Great Reads on eDiscovery for May 2021

From cyber discovery and data breaches to business of law and...

More Keepers? Predictive Coding Technologies and Protocols Survey – Fall 2021 Results

From the most prevalent predictive coding platforms to the least commonly...

Glowing Expectations? Eighteen Observations on eDiscovery Business Confidence in the Summer of 2021

In the summer of 2021, 63.3% of survey respondents felt that...

Issues Impacting eDiscovery Business Performance: A Summer 2021 Overview

In the summer of 2021, 24.4% of respondents viewed increasing types...

Looking Up? eDiscovery Operational Metrics in the Summer of 2021

In the summer of 2021, 80 eDiscovery Business Confidence Survey participants...