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The eDiscovery Business Confidence Survey

The eDiscovery Business Confidence Survey is a non-scientific quarterly survey designed to provide insight into the business confidence level of individuals working in the eDiscovery ecosystem. The term ‘business’ represents the economic factors that impact the creation, delivery, and consumption of eDiscovery products and services.

Winter 2016 Survey Results

The inaugural eDiscovery Business Confidence Survey was conducted between February 15 and February 29, 2016. The survey was open to legal, business, and information technology professionals operating in the eDiscovery ecosystem. Individuals were invited to participate via the ComplexDiscovery blog, via social media, and via direct email invitations. This first survey had 80 respondents. While individual answers to the survey are confidential, the aggregate results are published below to highlight the business confidence level of participants in regard to the economic factors impacting the creation, delivery and consumption of eDiscovery products and services during the Winter of 2016.

N = 80 Respondents

Which of the following segments best describes your business in eDiscovery?
Part of the eDiscovery ecosystem where your organization resides.

  • Software and/or Services Provider – 37.5% (30)
  • Consultancy – 31.3% (25)
  • Law Firm – 20% (16)
  • Other – 6.3% (5)
  • Media/Research Organization – 3.7% (3)
  • Corporation – 1.3% (1)
  • Governmental Entity – 0% (0)

How would you rate the current general business conditions for eDiscovery in your segment?
Subjective feeling of business performance when compared with business expectations.

  • Good – 58.8% (47)
  • Normal – 31.3% (25)
  • Bad – 10% (8)

How do you think the business conditions will be in your segment six months from now?
Subjective feeling of business performance when compared with business expectations.

  • Same – 51.2% (41)
  • Better – 42.5% (34)
  • Worse – 6.3% (5)

How would you guess revenue in your segment of the eDiscovery ecosystem will be six months from now?
Revenue is income generated from eDiscovery-related business activities.

  • Higher – 60% (48)
  • Same – 35% (28)
  • Lower – 5% (4)

How would you guess profits in your segment of the eDiscovery ecosystem will be six months from now?
Profit is the amount of income remaining after accounting for all expenses, debts, additional revenue streams, and operating costs.

  • Higher – 45% (36)
  • Same – 45% (36)
  • Lower – 10% (8)

Of the six items presented below, what is the issue that you feel will most impact the business of eDiscovery over the next six months?
Challenges that may directly impact the business performance of your organization.

  • Budgetary Constraints – 22.5% (18)
  • Data Security – 21.3% (17)
  • Increasing Volumes of Data – 20% (16)
  • Lack of Personnel – 16.2% (13)
  • Increasing Types of Data – 13.8% (11)
  • Inadequate Technology – 6.3% (5)

In which geographical region do you primarily conduct eDiscovery-related business?
The location from which you are basing your business assessments.

  • North America – 93.8% (75)
  • Europe – 3.7% (3)
  • Asia/Asia Pacific – 2.5% (2)
  • Central/South America – 0% (0)
  • Middle East/Africa – 0% (0)

What are best describes your primary function in the conduct of your organization’s eDiscovery-related business?

  • Legal/Litigation Support – 65% (52)
  • Business/Business Support (All Other Business Functions) – 30% (24)
  • IT/Product Development – 5% (4)

What are best describes your level of support in the conduct of your organization’s eDiscovery-related business?

  • Executive Leadership – 56.3% (45)
  • Tactical Execution – 22.5% (18)
  • Operational Management 21.3% (17)

Graphical Depiction of Results and Original Survey Form

Provided below for your review and use is a graphical depiction of survey answers and a copy of the original survey form.

eDiscovery Business Confidence Survey – 030116

The Spring 2016 Survey

The Spring 2016 Business Confidence Survey will be open beginning May 15, 2016.

Source: Original Research


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ComplexDiscovery is a distinguished digital publication that delivers journalistic insights into cybersecurity, information governance, and eDiscovery developments and technologies. It adeptly navigates the intersection of these sectors with international business and current affairs, transforming relevant developments into informational news stories. This unique editorial approach enables professionals to gain a broader perspective on the intricacies of the digital landscape for informed strategic decision-making.

Incorporated in Estonia, a nation celebrated for its digital innovation, ComplexDiscovery OÜ adheres to the most rigorous standards of journalistic integrity. The publication diligently analyzes global trends, assesses technological breakthroughs, and offers in-depth appraisals of services involving electronically stored information. By contextualizing complex legal technology issues within the broader narrative of worldwide commerce and current events, ComplexDiscovery provides its readership with indispensable insights and a nuanced understanding of the eDiscovery industry.