Not all secure remote review offerings are equal as the apparent experience a provider has in delivering and supporting secure remote review services, when viewed through the veil of branding or the halo effect of other eDiscovery offerings, may vary greatly from the reality of actual provider experience.
Carefully and courteously confronting remote eDiscovery service assertions with questions that extend beyond technological capabilities and into the practical and proven experiences of providers in actually delivering on asserted skills may be beneficial in considering, comparing, and choosing remote eDiscovery services and providers.
Desktop as a Service (DaaS) providers are becoming important contributors to eDiscovery technology solutions as they allow for the deployment of virtualized desktop experiences delivered to end users on demand from remotely hosted locations. While the providers enabling the delivery of these virtualized environments to those in the eDiscovery ecosystem are typically not called out in the descriptions of the solutions they enable, understanding who those providers are is becoming increasingly important for those sourcing eDiscovery solutions for remote users as the underlying attributes and enhancements the providers deliver form the basis for comparing and contrasting the differences in DaaS-delivered capabilities from eDiscovery providers.
This is the seventeenth quarterly eDiscovery Business Confidence Survey conducted by ComplexDiscovery. More than 1,900 individual responses have been received from legal, business, and technology professionals across the eDiscovery ecosystem since the inception of the survey and 146 respondents shared their opinions as part of the winter 2020 survey.
While many different attributes may impact inter-organizational and interpersonal engagements between providers and customers, the following eleven customer relationship attributes may be beneficial for providers to consider as they seek to meet and exceed customer expectations in the delivery of data and legal discovery services.
This is the sixteenth quarterly eDiscovery Business Confidence Survey conducted by ComplexDiscovery. More than 1,771 individual responses have been received from legal, business, and technology professionals across the eDiscovery ecosystem since the inception of the survey and 150 respondents shared their opinions as part of the fall 2019 survey.
In 1982, Inc. began showcasing 500 of the fastest-growing privately held companies in the United States and publishing them as part of an Inc. 500 listing. Twenty-five years later the showcase list was expanded to include 5,000 companies and rechristened as the Inc. 5000. This year’s Inc. 5000 contains a variety of national businesses to include several leading eDiscovery enablers.
Published on August 12, 2019, by the research and analyst firm IDC, the new IDC MarketScape: Worldwide eDiscovery SaaS Review Software Assessment report (Doc #US44752919) shares information and insight on the eDiscovery software market through the lens of software delivered via SaaS public cloud implementations. This information may be useful for legal, business, and IT professionals seeking to better understand market demands and buyer needs for eDiscovery review software.
This is the fifteenth quarterly eDiscovery Business Confidence Survey conducted by ComplexDiscovery. More than 1,621 individual responses have been received from legal, business, and technology professionals across the eDiscovery ecosystem since the inception of the survey and 173 respondents shared their opinions as part of the summer 2019 survey.
Published on June 27, 2019, by the research and analyst firm Gartner, the new Market Guide for E-Discovery Solutions report (G00388272) shares information and insight on the eDiscovery market and a limited number of representative software and service providers. This information and insight may be useful for infrastructure and operations professionals as they consider eDiscovery solutions for their specific data discovery and legal discovery needs.