Chambers Litigation Support 2020 is a comprehensive guide to the leading professional services providers in key markets worldwide. In the area of eDiscovery, the guide, published by the world’s leading provider of legal research and analysis, Chambers and Partners, highlights nineteen leading firms and nine leading individuals supporting the USA and fourteen leading providers supporting the UK.
The 2020 Chambers Litigation Support Guide is a comprehensive guide to the leading professional services providers in key markets worldwide. Compiled annually by Chambers and Partners, this year’s guide recognizes nineteen U.S. eDiscovery litigation support providers and nine U.S. eDiscovery lawyers.
Based on a compilation of research from analyst firms and industry expert reports in the electronic discovery arena, the following “Top 100+Provider” list provides a short listing that may be useful in the consideration of eDiscovery providers. This listing is taken primarily from eDiscovery provider mentions in selected key formal industry reports and surveys published between August 2011 and today.
Authored by industry expert Andrew Haslam, the eDisclosure Buyers Guide continues to be the most comprehensive and definitive resource available for data discovery and legal discovery professionals seeking to understand and evaluate eDisclosure-related services and products.
This is the eighteenth quarterly eDiscovery Business Confidence Survey conducted by ComplexDiscovery. It is also the first time the survey has been conducted in a time of worldwide crisis such as today’s current global coronavirus disease 2019 (COVID-19) pandemic. 2,089 individual responses have been received from legal, business, and technology professionals across the eDiscovery ecosystem since the inception of the survey in early 2016. 172 respondents shared their opinions as part of the spring 2020 survey.
Not all secure remote review offerings are equal as the apparent experience a provider has in delivering and supporting secure remote review services, when viewed through the veil of branding or the halo effect of other eDiscovery offerings, may vary greatly from the reality of actual provider experience.
Carefully and courteously confronting remote eDiscovery service assertions with questions that extend beyond technological capabilities and into the practical and proven experiences of providers in actually delivering on asserted skills may be beneficial in considering, comparing, and choosing remote eDiscovery services and providers.
Desktop as a Service (DaaS) providers are becoming important contributors to eDiscovery technology solutions as they allow for the deployment of virtualized desktop experiences delivered to end users on demand from remotely hosted locations. While the providers enabling the delivery of these virtualized environments to those in the eDiscovery ecosystem are typically not called out in the descriptions of the solutions they enable, understanding who those providers are is becoming increasingly important for those sourcing eDiscovery solutions for remote users as the underlying attributes and enhancements the providers deliver form the basis for comparing and contrasting the differences in DaaS-delivered capabilities from eDiscovery providers.
This is the seventeenth quarterly eDiscovery Business Confidence Survey conducted by ComplexDiscovery. More than 1,900 individual responses have been received from legal, business, and technology professionals across the eDiscovery ecosystem since the inception of the survey and 146 respondents shared their opinions as part of the winter 2020 survey.
While many different attributes may impact inter-organizational and interpersonal engagements between providers and customers, the following eleven customer relationship attributes may be beneficial for providers to consider as they seek to meet and exceed customer expectations in the delivery of data and legal discovery services.