While many different attributes may impact inter-organizational and interpersonal engagements between providers and customers, the following eleven customer relationship attributes may be beneficial for providers to consider as they seek to meet and exceed customer expectations in the delivery of data and legal discovery services.
This is the sixteenth quarterly eDiscovery Business Confidence Survey conducted by ComplexDiscovery. More than 1,771 individual responses have been received from legal, business, and technology professionals across the eDiscovery ecosystem since the inception of the survey and 150 respondents shared their opinions as part of the fall 2019 survey.
In 1982, Inc. began showcasing 500 of the fastest-growing privately held companies in the United States and publishing them as part of an Inc. 500 listing. Twenty-five years later the showcase list was expanded to include 5,000 companies and rechristened as the Inc. 5000. This year’s Inc. 5000 contains a variety of national businesses to include several leading eDiscovery enablers.
Published on August 12, 2019, by the research and analyst firm IDC, the new IDC MarketScape: Worldwide eDiscovery SaaS Review Software Assessment report (Doc #US44752919) shares information and insight on the eDiscovery software market through the lens of software delivered via SaaS public cloud implementations. This information may be useful for legal, business, and IT professionals seeking to better understand market demands and buyer needs for eDiscovery review software.
This is the fifteenth quarterly eDiscovery Business Confidence Survey conducted by ComplexDiscovery. More than 1,621 individual responses have been received from legal, business, and technology professionals across the eDiscovery ecosystem since the inception of the survey and 173 respondents shared their opinions as part of the summer 2019 survey.
Published on June 27, 2019, by the research and analyst firm Gartner, the new Market Guide for E-Discovery Solutions report (G00388272) shares information and insight on the eDiscovery market and a limited number of representative software and service providers. This information and insight may be useful for infrastructure and operations professionals as they consider eDiscovery solutions for their specific data discovery and legal discovery needs.
OpenText’s eDiscovery focus is highlighted in the recent establishment of a dedicated legal technology division and the announcement of technology updates that include the embedding of AI into OpenText eDiscovery solutions with predictive filtering capabilities that learn from human feedback.
The 2019 Chambers Litigation Support Guide is a comprehensive guide to the leading professional services providers in key markets worldwide. Compiled annually by Chambers and Partners, this year’s guide recognizes eighteen eDiscovery litigation support providers and eight eDiscovery lawyers.
Understanding that a provider’s organizational character is made up of more than capabilities, it seems reasonable that a common set of descriptive elements for competency, attributes, and distribution frameworks might be beneficial for the provider comparison process.
Authored by industry expert Andrew Haslam, the eDisclosure Buyers Guide is the most comprehensive and definitive resource available for data discovery and legal discovery professionals seeking to understand and evaluate eDisclosure-related services and products.