All Systems Go? An Early Look at Three eDiscovery Business Metric Trajectories

This in-progress overview of three important business metric trajectories is provided as a precursor to the final results of the fifteenth quarterly eDiscovery Business Confidence Survey currently being conducted by ComplexDiscovery. These preliminary results highlight the responses of legal, business, and technology professionals across the eDiscovery ecosystem to three specific business questions regarding days sales outstanding (DSO), monthly recurring revenue (MRR) and customer revenue distribution metrics.

en flag
nl flag
fr flag
de flag
pt flag
es flag

Editor’s Note: This in-progress overview of three important business metric trajectories is provided as a precursor to the final results of the fifteenth quarterly eDiscovery Business Confidence Survey currently being conducted by ComplexDiscovery.

Since January 2016, more than 1,448 individual responses to quarterly eDiscovery Business Confidence Surveys have been received from legal, business, and technology professionals across the eDiscovery ecosystem. The role makeup of responders in the fifteen surveys, to include those in this in-progress overview, includes executive leaders, operational managers, and tactical execution professionals.

The core quarterly survey consists of nine multiple-choice questions focused on factors related to the creation, delivery, and consumption of eDiscovery products and services. Additionally, the survey includes three optional multiple-choice questions focused on the trajectory of key operational business metrics. It is these three optional multiple-choice questions on days sales outstanding (DSO), monthly recurring revenue (MRR), and customer revenue distribution that are highlighted below to provide data discovery and legal discovery professionals an early, yet comprehensive look at survey responses regarding these important metrics.

The final results of the Summer 2019 eDiscovery Business Confidence Survey will be published upon the conclusion of the survey response period in late July 2019.


Business Metric Trajectory Questions and Responses

How would you characterize the trajectory of your organization’s Days Sales Outstanding (DSO) during the last quarter?

DSO represents the average number of days it takes credit sales to be converted into cash, or when a company’s account receivables can be collected.

n=59 Respondents

  • Increasing – 25.4% (Up from Spring 2019)
  • Unfluctuating – 27.1% (Up from Spring 2019)
  • Decreasing – 3.4% (Down from Spring 2019)
  • Do Not Know – 44.1% (Down from Spring 2019)
eDiscovery Business Metric Trajectory- Days Sales Outstanding

How would you characterize the trajectory of your organization’s Monthly Recurring Revenue (MRR) during the last quarter?

MRR is income that a company can reliably anticipate every 30 days. Revenue from one-time purchases billed at the time of purchase is not included in MRR.

n=60 Respondents

  • Increasing – 36.7% (Up from Spring 2019)
  • Unfluctuating – 15% (Down from Spring 2019)
  • Decreasing – 13.3% (Up from Spring 2019)
  • Do Not Know – 35% (Down from Spring 2019)
eDiscovery Business Metric Trajectory- Monthly Recurring Revenue

Which of the following statements best describes the distribution of your organization’s revenue across your customer base during the last quarter?

Distribution is the reduction of revenue concentration across the customer base. The customer base is the group of customers who repeatedly purchase the products or services of a business.

n=60 Respondents

  • Increasing – 41.7% (Up from Spring 2019)
  • Unfluctuating – 26.7% (Down from Spring 2019)
  • Decreasing – 6.7% (Up from Spring 2019)
  • Do Not Know – 25% (Down from Spring 2019)
eDiscovery Business Metric Trajectory- Distribution of Revenue Across Customer Base

Running Listing of Survey Results

Source: Original Research

Have a Request?

If you have information or offering requests that you would like to ask us about, please let us know and we will make our response to you a priority.

ComplexDiscovery is an online publication that highlights data and legal discovery insight and intelligence ranging from original research to aggregated news for use by business, information technology, and legal professionals. The highly targeted publication seeks to increase the collective understanding of readers regarding data and legal discovery information and issues and to provide an objective resource for considering trends, technologies, and services related to electronically stored information.

ComplexDiscovery OÜ is a technology marketing firm providing strategic planning and tactical execution expertise in support of data and legal discovery organizations. Registered as a private limited company in the European Union country of Estonia, one of the most digitally advanced countries in the world, ComplexDiscovery OÜ operates virtually worldwide to deliver marketing consulting and services.

CloudNine Secures Growth Equity Investment

According to Steve Johnson, co-founder and Partner at Crest Rock, “CloudNine...

Relativity Acquires Text IQ

"We're merely scratching the surface of what the application of AI...

Sandline Discovery Acquires Frankfurt Germany-based 24legal

According to Dominic Piernot, co-founder of 24legal, “We are super excited...

Consilio and Xact Data Discovery Merger Closes

“We are very pleased to close the merger with Xact Data...

A New Era in eDiscovery? Framing Market Growth Through the Lens of Six Eras

There are many excellent resources for considering chronological and historiographical approaches...

An eDiscovery Market Size Mashup: 2020-2025 Worldwide Software and Services Overview

While the Compound Annual Growth Rate (CAGR) for worldwide eDiscovery software...

Resetting the Baseline? eDiscovery Market Size Adjustments for 2020

An unanticipated pandemeconomic-driven retraction in eDiscovery spending during 2020 has resulted...

Home or Away? New eDiscovery Collection Market Sizing and Pricing Considerations

One of the key home (onsite) or away (remote) decisions that...

Five Great Reads on eDiscovery for May 2021

From cyber discovery and data breaches to business of law and...

Five Great Reads on eDiscovery for April 2021

From X-Road® and risk management to business confidence and cybersecurity, the...

Five Great Reads on eDiscovery for March 2021

From data breach economics and vulnerabilities to private-equity investments and vendor...

Five Great Reads on eDiscovery for February 2021

From litigation trends and legal tech investing to facial recognition and...

CloudNine Secures Growth Equity Investment

According to Steve Johnson, co-founder and Partner at Crest Rock, “CloudNine...

A Mushrooming Opportunity? Canopy Secures AI-Powered Data Breach Response Patent

According to Ralph Nickl, CEO and co-founder of Canopy, “Until recently,...

Exterro Launches FTK Central

According to Exterro Founder and CEO Bobby Balachandran, “FTK Central’s new processing...

The eDisclosure Systems Buyers Guide – 2021 Edition (Andrew Haslam)

Authored by industry expert Andrew Haslam, the eDisclosure Buyers Guide continues...

Checking Your Six? An Aggregate Overview of Six Semi-Annual eDiscovery Pricing Surveys

The anonymized aggregate results from six semi-annual surveys highlight eDiscovery pricing...

Alternative Price Styles? Summer 2021 eDiscovery Pricing Survey Results

Based on the complexity of data and legal discovery, it is...

Ready for Takeoff? Eighteen Observations on eDiscovery Business Confidence in the Spring of 2021

In the spring of 2021, 60.0% of eDiscovery Business Confidence Survey...

Issues Impacting eDiscovery Business Performance: A Spring 2021 Overview

In the spring of 2021, 25.0% of respondents viewed budgetary constraints...