A Winter of Discontent? The Winter 2019 eDiscovery Business Confidence Survey

As your opinion is important in helping form a complete picture of the business confidence of those operating in and around the eDiscovery ecosystem, please do take the time to complete this short, anonymized survey, as the results help all legal, business, and technology professionals in the eDiscovery ecosystem better understand the current state of business confidence and how their business is positioned regarding key operational metrics.

Editor’s Note: This is the thirteenth quarterly eDiscovery business confidence survey conducted by ComplexDiscovery during the last three years, with more than 1,193 individual responses having been received from legal, business, and technology professionals across the eDiscovery ecosystem. The role makeup of responders in the thirteen surveys includes executive leadership, operational management, and tactical execution professionals.

The eDiscovery Business Confidence Survey is a non-scientific quarterly survey designed to provide insight into the business confidence level of individuals working in the eDiscovery ecosystem. The core survey consists of nine multiple choice questions focused on factors related to the creation, delivery, and consumption of eDiscovery products and services. Additionally, in the fall of 2018 three new questions were added to determine responder sentiment regarding the business operational metrics of days sales outstanding (DSO), monthly recurring revenue (MRR), and revenue distribution across customer bases. The survey is open to legal, business, and information technology professionals operating in the eDiscovery ecosystem and individuals are invited to participate by ComplexDiscovery primarily via direct email invitations.

As your opinion is important in helping form a complete picture of the business confidence of those operating in and around the eDiscovery ecosystem, please do take the time to complete this short, anonymized survey, as the results help all legal, business, and technology professionals in the eDiscovery ecosystem better understand the current state of business confidence and how their business is positioned regarding key operational metrics.

All questions are multiple-choice and the entire survey can be completed in less than two minutes.



Access the survey directly via Google Forms

* Winter 2019 survey response period is between today mid-January 2019.

Running Listing of Survey Results

Source: Original Research

A Matter of Pricing? A Running Update of Semi-Annual eDiscovery Pricing Survey Responses

First administered in December of 2018 and conducted four times during the last two years with 334 individual responses, the semi-annual eDiscovery Pricing Survey highlights pricing on selected collection, processing, and review tasks. The aggregate results of all surveys as shared in the provided comparative charts may be helpful for understanding pricing and its impact on purchasing behavior on selected services over time.



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