What is Kratt? A Vision and Concept for Artificial Intelligence in Estonia

Published today on Independence Day in Estonia, the vision and concept paper “#KrattAI: The Next Stage of Digital Public Services in #eEstonia” highlights one country’s practical vision for how public services should digitally work in the age of artificial intelligence. Released by the Republic of Estonia GCIO Office and authored by the Government CIO, CDO, and CTO, the paper presents commentary and considerations for the problems, business challenges, and technological challenges involved integrating AI into public services. The vision and concepts shared may be useful for data discovery and legal discovery professionals as they consider plans, projects, and programs relating to the practical application of AI in their infrastructures and offerings.

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Extract from Artificial Intelligence for Estonia

Kratts = AI in Estonia

In Estonian mythology, a Kratt is a magical creature. Essentially, Kratt was a servant built from hay or old household items. Therefore, the Estonian government uses this character as a metaphor for AI and its complexities.

What Is #KrattAI?

It is first a vision of how public services should digitally work in the age of artificial intelligence (AI).

#KrattAI would be an opportunity for people to use public direct and informational services by voice-based interaction with AI-based virtual assistants.

#KrattAI would not simply be an IT development project to create Estonian governmental virtual assistant aka AI-based interface to use public services – although this might be necessary as an interim step. Instead, the concept of #KrattAI would allow people to get their governmental deeds done from any device and any majorly used virtual assistant in the future.

Thus, #KrattAI will be an interoperable network of public sector AI applications (agents, bots, assistants, etc) as well as private sector ones, which would work from the user perspective as a single, united channel for accessing public direct and informational services. Alternatively, you can call #KrattAI an ecosystem of interoperable AI applications to provide or access digital public services.

Current State of AI in Estonia

As of February 2020, there are at least 27 AI solutions deployed in the Estonian public sector, with the goal of having at least 50 AI use cases by 2020. Similarly, Estonian companies are already using kratts in several business areas for optimizing business processes, automating customer service, in product quality control, risk mitigation, and elsewhere.

Read the complete article on Artificial Intelligence for Estonia

[Vision Paper] #KrattAI: The Next Stage of Digital Public Service in #eEstonia (PDF)


Additional Reading

Source: ComplexDiscovery

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