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The eDiscovery Business Confidence Survey

The eDiscovery Business Confidence Survey is a non-scientific quarterly survey designed to provide insight into the business confidence level of individuals working in the eDiscovery ecosystem. The term ‘business’ represents the economic factors that impact the creation, delivery, and consumption of eDiscovery products and services.

Fall 2016 Survey Results

The Fall 2016 eDiscovery Business Confidence Survey was conducted between October 11 and December 1, 2016. The survey was open to legal, business, and information technology professionals operating in the eDiscovery ecosystem. Individuals were invited to participate via website announcements, social media posts and direct email invitations from leading industry organizations, associations, and blogs to including:

This survey had 113 respondents. While individual answers to the survey are confidential, the aggregate results are published below to highlight the business confidence level of participants in regard to the economic factors impacting the creation, delivery and consumption of eDiscovery products and services during the Fall of 2016.

n = 113 Respondents

Which of the following segments best describes your business in eDiscovery?
Part of the eDiscovery ecosystem where your organization resides.

  • Software and/or Services Provider – 33.6%
  • Law Firm – 28.3%
  • Consultancy – 16.8%
  • Corporation – 10.6%
  • Media/Research Organization – 0.9%
  • Other – 4.4%
  • Governmental Entity – 5.3%

How would you rate the current general business conditions for eDiscovery in your segment?
Subjective feeling of business performance when compared with business expectations.

  • Good – 56.6%
  • Normal – 37.2%
  • Bad – 6.2%

How do you think the business conditions will be in your segment six months from now?
Subjective feeling of business performance when compared with business expectations.

  • Better – 49.6%
  • Same – 45.1%
  • Worse – 5.3%

How would you guess revenue in your segment of the eDiscovery ecosystem will be six months from now?
Revenue is income generated from eDiscovery-related business activities.

  • Higher – 59.3%
  • Same – 35.4%
  • Lower – 5.3%

How would you guess profits in your segment of the eDiscovery ecosystem will be six months from now?
Profit is the amount of income remaining after accounting for all expenses, debts, additional revenue streams, and operating costs.

  • Same – 47.8%
  • Higher – 41.6%
  • Lower – 10.6%

Of the six items presented below, what is the issue that you feel will most impact the business of eDiscovery over the next six months?
Challenges that may directly impact the business performance of your organization.

  • Budgetary Constraints – 24.8%
  • Increasing Volumes of Data – 33.6%
  • Data Security – 9.7%
  • Lack of Personnel – 9.7%
  • Increasing Types of Data – 15.9%
  • Inadequate Technology – 6.2%

In which geographical region do you primarily conduct eDiscovery-related business?
The location from which you are basing your business assessments.

  • North America (United States) – 75.2%
  • North America (Canada) – 19.5%
  • Europe – 4.4%
  • Asia/Asia Pacific – 0%
  • Central/South America – 0.9%
  • Middle East/Africa – 0%

What are best describes your primary function in the conduct of your organization’s eDiscovery-related business?

  • Legal/Litigation Support – 78.8%
  • Business/Business Support (All Other Business Functions) – 16.8%
  • IT/Product Development – 4.4%

What are best describes your level of support in the conduct of your organization’s eDiscovery-related business?

  • Executive Leadership – 26.5%
  • Operational Management 38.9%
  • Tactical Execution – 34.5%

Graphical Depiction of Results and Original Survey Form

Provided below for your review and use is a graphical depiction of survey answers and a copy of the original survey form.


What Are The Experts Saying About The Survey?

“The business of eDiscovery is an ever-present and important variable in the equation of legal discovery,” shared Mary Mack, Executive Director of the Association of Certified eDiscovery Specialists (ACEDS). “As financial factors are a primary driver in eDiscovery decisions ranging from sourcing and staffing to development and deployment, ACEDS sees value in regularly checking the business pulse of eDiscovery professionals. The eDiscovery Business Confidence Survey provides a tool to help take that pulse on a systematic basis and ACEDS looks forward to sponsoring, participating, and reporting on the results of this salient survey each quarter.”

Mary Mack, Executive Director, ACEDS

In my experience, the successful conduct of eDiscovery is comprised of a balance of in-depth education, practical execution, and experience-based excellence,” highlighted George Socha, Co-Founder of the EDRM and Managing Director at BDO. “The eDiscovery Business Confidence survey being highlighted by ACEDS is one of many industry surveys that positively contributes to this balance as it provides a quarterly snapshot into the business of discovery. I highly encourage serious eDiscovery professionals to complete and consider this survey as one of their tools for understanding the business challenges and opportunities in our profession.”

George Socha, Co-Founder of the EDRM and Managing Director, BDO

“While Canada is a smaller market north of the border, our cultural and jurisdictional differences contribute to the advancement of eDiscovery in distinct ways. This survey offers a unique opportunity for Canadian eDiscovery professionals to have their insight measured and heard.”

Jennifer Johnson, Vice President, Commonwealth Legal, a Division of Ricoh Canada.

“As the law and technology of eDiscovery continue to evolve, so does the need to understand the business conditions affecting the delivery of eDiscovery software and services,” shared David Horrigan, E-Discovery Counsel and Legal Content Director at kCura. “With the eDiscovery Business Confidence Survey, the industry and the profession have a valuable new resource to obtain insight into how the professionals in industry feel about the business climate for eDiscovery.”

David Horrigan, E-Discovery Counsel and Legal Content Director, kCura

The Winter 2017 Survey

The Winter 2017 Business Confidence Survey will be open on January 15, 2017.

Source: Original Research

  • Fall 2016 Survey (11 October – December 1 2016)
  • Summer 2016 Survey (1 August – 31 August 2016)
  • Spring 2016 Survey (1 May – 31 May 2016)
  • Winter 2016 Survey (15 February – 29 February 2016)


Generative Artificial Intelligence and Large Language Model Use

ComplexDiscovery OÜ recognizes the value of GAI and LLM tools in streamlining content creation processes and enhancing the overall quality of its research, writing, and editing efforts. To this end, ComplexDiscovery OÜ regularly employs GAI tools, including ChatGPT, Claude 2, Midjourney, and DALL-E3, to assist, augment, and accelerate the development and publication of both new and revised content in posts and pages published (initiated in late 2022).

ComplexDiscovery also provides a ChatGPT-powered AI article assistant for its users. This feature leverages LLM capabilities to generate relevant and valuable insights related to specific page and post content published on By offering this AI-driven service, ComplexDiscovery OÜ aims to create a more interactive and engaging experience for its users, while highlighting the importance of responsible and ethical use of GAI and LLM technologies.


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ComplexDiscovery is a distinguished digital publication that delivers journalistic insights into cybersecurity, information governance, and eDiscovery developments and technologies. It adeptly navigates the intersection of these sectors with international business and current affairs, transforming relevant developments into informational news stories. This unique editorial approach enables professionals to gain a broader perspective on the intricacies of the digital landscape for informed strategic decision-making.

Incorporated in Estonia, a nation celebrated for its digital innovation, ComplexDiscovery OÜ adheres to the most rigorous standards of journalistic integrity. The publication diligently analyzes global trends, assesses technological breakthroughs, and offers in-depth appraisals of services involving electronically stored information. By contextualizing complex legal technology issues within the broader narrative of worldwide commerce and current events, ComplexDiscovery provides its readership with indispensable insights and a nuanced understanding of the eDiscovery industry.