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The eDiscovery Business Confidence Survey

The eDiscovery Business Confidence Survey is a non-scientific quarterly survey designed to provide insight into the business confidence level of individuals working in the eDiscovery ecosystem. The survey consists of nine multiple choice questions focused on factors related to the creation, delivery, and consumption of eDiscovery products and services. The survey is open to legal, business, and information technology professionals operating in the eDiscovery ecosystem and individuals are invited to participate via the ComplexDiscovery blog, via social media, and via direct email invitations.

Initiated in January 2016, to date the survey has been administered nine times with 942 individual responses.

Winter 2018 Survey Results

The Winter 2018 Survey response period was initiated on December 24, 2017, and continued until registration of approximately 100 responses (January 15, 2018). This limiting of responders to approximately 100 individuals is designed to create linearity in the number of responses and ease the administration for each quarterly survey.

While individual answers to the survey are confidential, the aggregate results are published without commentary below to highlight the business confidence level of participants regarding economic factors impacting the creation, delivery, and consumption of eDiscovery products and services during the Winter of 2018.

n = 100 Respondents

1. Which of the following segments best describes your business in eDiscovery?
Part of the eDiscovery ecosystem where your organization resides.

  • Software and/or Services Provider – 42%
  • Law Firm – 34%
  • Consultancy – 13%
  • Corporation – 5%
  • Media/Research Organization – 0%
  • Other – 5%
  • Governmental Entity – 1%

2. How would you rate the current general business conditions for eDiscovery in your segment?
Subjective feeling of business performance when compared with business expectations.

  • Good – 59%
  • Normal – 34%
  • Bad – 7%

3. How do you think the business conditions will be in your segment six months from now?
Subjective feeling of business performance when compared with business expectations.

  • Better – 56%
  • Same – 39%
  • Worse – 5%

4. How would you guess revenue in your segment of the eDiscovery ecosystem will be six months from now?
Revenue is income generated from eDiscovery-related business activities.

  • Higher – 55%
  • Same – 38%
  • Lower – 7%

5. How would you guess profits in your segment of the eDiscovery ecosystem will be six months from now?
Profit is the amount of income remaining after accounting for all expenses, debts, additional revenue streams, and operating costs.

  • Same – 38%
  • Higher – 45%
  • Lower – 17%

6. Of the six items presented below, what is the issue that you feel will most impact the business of eDiscovery over the next six months?
Challenges that may directly impact the business performance of your organization.

  • Budgetary Constraints – 24%
  • Increasing Volumes of Data – 30%
  • Data Security – 13%
  • Lack of Personnel – 9%
  • Increasing Types of Data – 16%
  • Inadequate Technology – 8%

7. In which geographical region do you primarily conduct eDiscovery-related business?
The location from which you are basing your business assessments.

  • North America (United States) – 92%
  • North America (Canada) – 1%
  • Europe (UK) – 3%
  • Europe (Non-UK) – 3%
  • Asia/Asia Pacific – 1%
  • Central/South America – 0%
  • Middle East/Africa – 0%

8. What are best describes your primary function in the conduct of your organization’s eDiscovery-related business?

  • Legal/Litigation Support – 59%
  • Business/Business Support (All Other Business Functions) – 30%
  • IT/Product Development – 11%

9. What are best describes your level of support in the conduct of your organization’s eDiscovery-related business?

  • Executive Leadership – 52%
  • Operational Management 25%
  • Tactical Execution – 23%

eDiscovery Business Confidence Survey Meta Results

Provided for review and download is a high-level spreadsheet highlighting all survey responses since the initiation of the survey in January of 2016.


Download the Meta Results Excel Spreadsheet

The Spring 2018 Survey

The Spring 2018 Business Confidence Survey will open in mid-April of 2018. Click here if you would like to be invited to take the Spring 2018 Survey.

 Past Survey Results

Source: Original Research



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