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The eDiscovery Business Confidence Survey

The eDiscovery Business Confidence Survey is a non-scientific quarterly survey designed to provide insight into the business confidence level of individuals working in the eDiscovery ecosystem. The survey consists of nine multiple choice questions focused on factors related to the creation, delivery, and consumption of eDiscovery products and services. The survey is open to legal, business, and information technology professionals operating in the eDiscovery ecosystem and individuals are invited to participate by ComplexDiscovery primarily via direct email invitations.

Initiated in January 2016, to date the survey has been administered eleven times with 1,108 individual responses.

Summer 2018 Survey Results

The Summer 2018 Survey response period was initiated on July 4, 2018, and continued until registration of 66 responses (July 24, 2018). This limiting of responders to 66 individuals is a change from previous surveys and reflective of an adjusted survey participant listing based on GDPR implementation by ComplexDiscovery and sensitivity to the increasing number of industry surveys.

While individual answers to the survey are confidential, the aggregate results are published without commentary below to highlight the business confidence level of participants regarding economic factors impacting the creation, delivery, and consumption of eDiscovery products and services during the Summer of 2018.

n = 66 Respondents

1. Which of the following segments best describes your business in eDiscovery?
Part of the eDiscovery ecosystem where your organization resides.

  • Consultancy – 22.7%
  • Software and/or Services Provider – 39.4%
  • Law Firm – 28.8%
  • Corporation – 4.5%
  • Other – 1.5%
  • Governmental Entity – 3.0%
  • Media/Research Organization – 0%

2. How would you rate the current general business conditions for eDiscovery in your segment?
Subjective feeling of business performance when compared with business expectations.

  • Good – 53%
  • Normal – 39.4%
  • Bad – 7.6%

3. How do you think the business conditions will be in your segment six months from now?
Subjective feeling of business performance when compared with business expectations.

  • Better – 50%
  • Same – 45.5%
  • Worse – 4.5%

4. How would you guess revenue in your segment of the eDiscovery ecosystem will be six months from now?
Revenue is income generated from eDiscovery-related business activities.

  • Higher – 57.6%
  • Same – 34.8%
  • Lower – 7.6%

5. How would you guess profits in your segment of the eDiscovery ecosystem will be six months from now?
Profit is the amount of income remaining after accounting for all expenses, debts, additional revenue streams, and operating costs.

  • Higher – 45.5%
  • Same – 42.4%
  • Lower – 12.1%

6. Of the six items presented below, what is the issue that you feel will most impact the business of eDiscovery over the next six months?
Challenges that may directly impact the business performance of your organization.

  • Budgetary Constraints – 22.7%
  • Increasing Volumes of Data – 16.7%
  • Data Security – 19.7%
  • Increasing Types of Data – 21.2%
  • Lack of Personnel – 13.6%
  • Inadequate Technology – 6.1%

7. In which geographical region do you primarily conduct eDiscovery-related business?
The location from which you are basing your business assessments.

  • North America (United States) – 83.3%
  • Asia/Asia Pacific – 6.1%
  • Europe (UK) – 4.5%
  • North America (Canada) – 4.5%
  • Europe (Non-UK) – 1.5%
  • Central/South America – 0%
  • Middle East/Africa – 0%

8. What are best describes your primary function in the conduct of your organization’s eDiscovery-related business?

  • Legal/Litigation Support – 75.7%
  • Business/Business Support (All Other Business Functions) – 18.2%
  • IT/Product Development – 6.1%

9. What are best describes your level of support in the conduct of your organization’s eDiscovery-related business?

  • Executive Leadership – 45.4%
  • Operational Management 27.3%
  • Tactical Execution – 27.3%

eDiscovery Business Confidence Survey Meta Results

Provided below for review and download is a high-level PDF highlighting all previous survey responses since the initiation of the survey in January of 2016.


 Past Survey Results

Source: Original Research




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