The Cost of Doing Business? Winter 2020 eDiscovery Pricing Survey Results

Based on the complexity of data and legal discovery, it is a continual challenge to fully understand what is representative of industry-standard pricing for the delivery of eDiscovery products and services. With this challenge in mind, the semi-annual eDiscovery Pricing Survey is designed to provide insight into eDiscovery pricing through the lens of 15 specific questions answered by legal, business, security, and information professionals operating in the eDiscovery ecosystem. The winter 2020 survey was open from November 19, 2019, until November 29, 2019, and had 80 respondents share their understanding of the pricing of eDiscovery services.

en flag
nl flag
fi flag
fr flag
de flag
pt flag
ru flag
es flag

The eDiscovery Pricing Survey

The eDiscovery Pricing Survey is a non-scientific and non-comprehensive survey designed to provide general insight into eDiscovery pricing as shared by individuals working in the eDiscovery ecosystem.

The survey consists of 15 multiple choice questions focused on information and metrics related to eDiscovery pricing for collection, processing, and review tasks. The survey is open to legal, business, security, and information technology professionals operating in the eDiscovery ecosystem and individuals are invited to participate semi-annually primarily by direct email invitation from ComplexDiscovery and leading industry educational partners to include the Association of Certified E-Discovery Specialists (ACEDS) and the Electronic Discovery Reference Model (EDRM).

Winter Survey Results

The winter 2020 survey response period was initiated on November 19, 2019, and closed on November 29, 2019. This was the third eDiscovery pricing survey conducted by ComplexDiscovery, the initial survey being conducted in December of 2018This survey had 80 respondents.

While individual respondent answers to the pricing survey are confidential, the anonymized aggregate results for the 15 questions of the multiple-choice survey are published below without commentary. These results highlight eDiscovery pricing on selected collection, processing, and review tasks as seen by survey respondents in the winter of 2020.


eDiscovery Pricing Survey Questions (Required)

n=80 Respondents

Collection Pricing

1. What is the per hour cost for a collection by a forensic examiner?

  • Less than $250 per hour. 18.8%
  • Between $250 and $350 per hour. 62.5%
  • Greater than $350 per hour. 2.5%
  • Do not know. 16.2%
1 – Collection Pricing – Per Hour Cost for a Collection by a Forensic Examiner – Winter 2020

2. What is the per device cost for a collection by a forensic examiner?

  • Less than $250 per device. 12.5%
  • Between $250 and $350 per device. 16.2%
  • Greater than  $350 per device. 51.3%
  • Do not know. 20.0%
2 – Collection Pricing – Per Device Cost for a Collection by a Forensic Examiner – Winter 2020

3. What is the per hour cost for analysis and expert witness support by a forensic examiner?

  • Less than $350 per hour. 15.0%
  • Between $350 and $550 per hour. 60.0%
  • Greater than $550 per hour. 5.0%
  • Do not know. 20.0%
3 – Collection Pricing – Per Hour for Analysis and Expert Witness Support from a Forensic Examiner – Winter 2020

 Processing Pricing

4. What is the per GB cost to process electronically stored information based on volume at ingestion?

  • Less than $25 per GB. 23.8%
  • Between $25 and $75 per GB. 52.5%
  • Greater than $75 per GB. 13.7%
  • Do not know. 10.0%
4 – Processing Pricing – Per GB Cost to Process ESI Based on Volume at Ingestion – Winter 2020

5. What is the per GB cost to process electronically stored information based on volume at completion of processing?

  • Less than $100 per GB. 32.5%
  • Between $100 and $150 per GB. 42.5%
  • Greater than $150 per GB. 8.8%
  • Do not know. 16.2%
5 – Processing Pricing – Per GB Cost to Process ESI Based on Volume at Completion of Processing – Winter 2020

6. What is the per GB per month cost to host electronically stored information without analytics?

  • Less than $10 per GB per month. 23.8%
  • Between $10 and $20 per GB per month. 62.5%
  • Greater than $20 per GB per month. 5.0%
  • Do not know. 8.7%
6 – Processing Pricing – Per GB Cost Per Month to Host ESI without Analytics – Winter 2020

7. What is the per GB per month cost to host electronically stored information with analytics?

  • Less than $15 per GB per month. 28.7%
  • Between $15 and $25 per GB per month. 45.0%
  • Greater than $25 per GB per month. 15.0%
  • Do not know. 11.3%
7 – Processing Pricing – Per GB Cost Per Month to Host ESI with Analytics – Winter 2020

8. What is the user license fee per month for access to hosted data?

  • Less than $50 per user per month. 13.8%
  • Between $50 and $100 per user per month. 66.3%
  • Greater than $100 per user per month. 13.8%
  • Do not know. 6.1%
8 – Processing Pricing – User License Fee Per Month for Access to Hosted Data Winter 2020

9. What is the per hour cost of project management support for eDiscovery?

  • Less than $100 per hour. 2.5%
  • Between $100 and $200 per hour. 73.8%
  • Greater than $200 per hour. 20.0%
  • Do not know. 3.7%
9 – Processing Pricing – Per Hour Cost of Project Management Support for eDiscovery – Winter 2020

Review Pricing

10.  What is the per GB cost to conduct predictive coding as part of technology-assisted review during the document review phase of eDiscovery?

  • Less than $75 per GB. 40.0%
  • Between $75 and $150 per GB. 25.0%
  • Greater than $150 per GB. 5.0%
  • Do not know. 30.0%
10 – Review Pricing – Per GB Cost to Conduct Predictive Coding in a Technology-Assisted Review – Winter 2020

11. What is the cost per hour for document review attorneys to review documents during the review phase of eDiscovery?

  • Less than $25 per hour. 1.3%
  • Between $25 and $40 per hour. 31.3%
  • Greater than $40 per hour. 52.5%
  • Do not know. 14.9%
11 – Review Pricing – Per Hour Cost for Document Review Attorneys to Review Documents – Winter 2020

12. What is the cost per document for document review attorneys to review documents during the review phase of eDiscovery?

  • Less than $0.50 per document. 11.3%
  • Between $0.50 and $1.00 per document. 35.0%
  • Greater than $1.00 per document. 26.3%
  • Do not know. 27.4%
12 – Review Pricing – Per Document Cost for Document Review Attorneys to Review Documents – Winter 2020

Background Information

13. In which geographical region do you primarily conduct eDiscovery-related business?

  • North America – United States. 87.5%
  • North America – Canada. 5.0%
  • Middle East/Africa. 3.8%
  • Europe – United Kingdom. 2.5%
  • Europe – Non-UK. 1.2%
  • Asia/Asia Pacific. 0.0%
  • Central/South America. 0.0%
13 – Survey Respondents by Geographic Region – Winter 2020

14. Which of the following segments best describes your business in eDiscovery?

  • Law Firm. 52.5%
  • Software and/or Services Provider. 27.5%
  • Consultancy. 10.0%
  • Corporation. 5.0%
  • Government Entity. 2.5%
  • Media/Research Organization/Educational Association. 2.5%
14 – Survey Respondents by Organizational Segment – Winter 2020

15. What area best describes your primary function in the conduct of your organization’s eDiscovery business?

  • Legal/Litigation Support. 78.7%
  • Business/Business Support (All Other Business Functions). 18.8%
  • IT/Product Development. 2.5%
15 – Survey Respondents by Primary Function – Winter 2020

Past eDiscovery Pricing Surveys

Additional Research

Source: ComplexDiscovery

* eDiscovery Pricing Index: A normalized average of price relative to a set of twelve eDiscovery offerings (eDiscovery Market Basket) for a given interval of time.

A Matter of Pricing? A Running Update of Semi-Annual eDiscovery Pricing Survey Responses

First administered in December of 2018 and conducted four times during the last two years with 334 individual responses, the semi-annual eDiscovery Pricing Survey highlights pricing on selected collection, processing, and review tasks. The aggregate results of all surveys as shared in the provided comparative charts may be helpful for understanding pricing and its impact on purchasing behavior on selected services over time.



Access the Results Now!

ComplexDiscovery combines original industry research with curated expert articles to create an informational resource that helps legal, business, and information technology professionals better understand the business and practice of data discovery and legal discovery.

All contributions are invested to support the development and distribution of ComplexDiscovery content. Contributors can make as many article contributions as they like, but will not be asked to register and pay until their contribution reaches $5.

XDD Acquires LightSpeed Legal

According to David Moran, XDD President, and COO, “As we continue...

Shifting Gears? eDiscovery Business Confidence Survey Results – Summer 2020

This is the nineteenth quarterly eDiscovery Business Confidence Survey conducted by...

A Pillar of Empowerment? Evaluating and Reviewing GDPR Data Protection

The general view is that two years after it started to...

Connecting the Dots: Considering eDiscovery from Initiators to Ecosystem

From a macro perspective, connecting the dots in eDiscovery is to...

A Running List: Top 100+ eDiscovery Providers

Based on a compilation of research from analyst firms and industry...

The eDisclosure Systems Buyers Guide – 2020 Edition (Andrew Haslam)

Authored by industry expert Andrew Haslam, the eDisclosure Buyers Guide continues...

The Race to the Starting Line? Recent Secure Remote Review Announcements

Not all secure remote review offerings are equal as the apparent...

Enabling Remote eDiscovery? A Snapshot of DaaS

Desktop as a Service (DaaS) providers are becoming important contributors to...

Home or Away? New eDiscovery Collection Market Sizing and Pricing Considerations

One of the key home (onsite) or away (remote) decisions that...

Revisions and Decisions? New Considerations for eDiscovery Secure Remote Reviews

One of the key revision and decision areas that business, legal,...

A Macro Look at Past and Projected eDiscovery Market Size from 2012 to 2024

From a macro look at past estimations of eDiscovery market size...

An eDiscovery Market Size Mashup: 2019-2024 Worldwide Software and Services Overview

While the Compound Annual Growth Rate (CAGR) for worldwide eDiscovery software...

Shifting Gears? eDiscovery Business Confidence Survey Results – Summer 2020

This is the nineteenth quarterly eDiscovery Business Confidence Survey conducted by...

A Matter of Pricing? A Running Update of Semi-Annual eDiscovery Pricing Survey Responses

First administered in December of 2018 and conducted four times during...

A Pandemeconomic Indicator? Summer 2020 eDiscovery Pricing Survey Results

Based on the complexity of data and legal discovery, it is...

COVID-19 Constrained? The Impact of Six Issues on the Business of eDiscovery

In the spring of 2020, 51.2% of respondents viewed budgetary constraints...

XDD Acquires LightSpeed Legal

According to David Moran, XDD President, and COO, “As we continue...

XDD Acquires RVM

According to XDD CEO Bob Polus, “Merging forces with RVM further...

Ipro Acquires NetGovern

According to Dean Brown, CEO at Ipro Tech, “We are thrilled...

Morae Acquires Legal Management Consultancy Janders Dean

According to Janders Dean founder Justin North, "Now more than ever,...

Five Great Reads on eDiscovery for June 2020

From collection market size updates to cloud outsourcing guidelines, the June...

Five Great Reads on eDiscovery for May 2020

From review market sizing revisions to pandemeconomic pricing, the May 2020...

Five Great Reads on eDiscovery for April 2020

From business confidence to the boom of Zoom, the April 2020...

Five Great Reads on Data Discovery and Legal Discovery for March 2020

From business continuity considerations to cybersecurity attacks, the March 2020 edition...