This Chapter proposes a procurement approach that can be used in selecting vendors. It is anticipated that users might wish to cut and paste text from the chapter into their own documents so the word [CLIENT] has been used to enable a “find and replace” with firm-specific details/name.
It provides an analysis of the types of pricing models suppliers might adopt, an overview of the procurement process, and then specific requirements for:
- Unitisation and Coding Services.
- Data Collection.
- Litigation Support Services.
- Processing small volumes of ESI.
BEST PRACTICE: When should I involve a service provider?
As soon as possible in specific cases. Many law firms have been through procurement exercises and set up call off arrangements with a selected litigation support partner. They have an in-built advantage when it comes to eDisclosure.